Hyonix - Notice history

Ashburn, Virginia (IAD2) under maintenance

Operational

Hyonix Panel - Operational

Hyonix Backend - Operational

Hyonix API - Operational

Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Reston, Virginia (IAD1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC1) - Operational

Miami, Florida (MIA1) - Operational

London, UK (LON1) - Operational

Amsterdam, NL (AMS1) - Operational

Hong Kong, HK (HKG1) - Operational

Tokyo, JP (TYO1) - Operational

Sydney, AU (SYD1) - Operational

Frankfurt, Germany (FRA10) - Operational

Toronto, Canada (TOR10) - Operational

Chicago, Illinois (CHI1) - Operational

Under maintenance

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Reston, Virginia (IAD1) - Operational

Ashburn, Virginia (IAD2) - Under maintenance

New York, New York (NYC1) - Operational

Miami, Florida (MIA1) - Operational

London, UK (LON1) - Operational

Amsterdam, NL (AMS1) - Operational

Hong Kong, HK (HKG1) - Operational

Tokyo, JP (TYO1) - Operational

Sydney, AU (SYD1) - Operational

Frankfurt, Germany (FRA10) - Operational

Toronto, Canada (TOR10) - Operational

Chicago, Illinois (CHI1) - Operational

Notice history

Jan 2025

Virginia Network Upgrade
Scheduled for January 11, 2025 at 6:00 PM – January 18, 2025 at 7:56 PM 7 days
  • Update
    January 18, 2025 at 8:00 PM
    In progress
    January 18, 2025 at 8:00 PM

    Maintenance is currently in progress, our team will post updates as we complete by phases according to the personalized notification via ticket.

    It is expected that your server network might be interrupted up to 40 minutes during this time.

    Please let us know via ticket if you have any questions!

  • Update
    January 13, 2025 at 4:00 PM
    In progress
    January 13, 2025 at 4:00 PM

    Maintenance for this weekend has been concluded. We will notify affected customers for next weekend.

    Thank you for your patience and understanding!

    If you still experiencing issues, please let us know via tickets.

  • In progress
    January 11, 2025 at 6:05 PM
    In progress
    January 11, 2025 at 6:05 PM

    Maintenance is now in progress.

  • Planned
    January 11, 2025 at 6:00 PM
    Planned
    January 11, 2025 at 6:00 PM

    Our team will be performing network upgrade in the following days:

    • January 11th 2025

    • January 12th 2025

    • January 18th 2025

    • January 19th 2025


    It's expected that network might be disrupted for up to 20 minutes at times during this maintenance as we shift loads between upstreams and and upgrade network core routers to new hardwares. We've planned this maintenance carefully and will do everything in our control to minimize the downtime.

    This maintenance is required for us to add new capacity in our network and eliminates all potential network congestions in the future.

    Our team will provide new updates as we proceed with the maintenance.

    Please let us know if you have any questions!!

Hyonix Panel Maintenance
  • Completed
    January 01, 2025 at 9:49 PM
    Completed
    January 01, 2025 at 9:49 PM

    Maintenance has now been completed!

  • Update
    January 01, 2025 at 8:16 PM
    In progress
    January 01, 2025 at 8:16 PM

    Our team is still working on this maintenance, this is taking longer than expected. Current ETA is 5AM SGT.

    Thank you for your patience and understanding!

  • In progress
    January 01, 2025 at 5:10 PM
    In progress
    January 01, 2025 at 5:10 PM

    Maintenance is currently in progress.

  • Planned
    January 01, 2025 at 5:08 PM
    Planned
    January 01, 2025 at 5:08 PM

    We are performing an upgrade on our panel at the moment. It's estimated to be completed by 02/01/2025 3 AM SGT.

    If you have any issues, please let us know via email: hello@hyonix.com.

    Our apologies for any inconvenience caused.

    Thank you for your patience and understanding!

Dec 2024

Network ASN Migration
  • Completed
    December 07, 2024 at 10:55 PM
    Completed
    December 07, 2024 at 10:55 PM

    Maintenance has now been completed!

  • Planned
    December 07, 2024 at 6:45 PM
    Planned
    December 07, 2024 at 6:45 PM

    We will be performing a maintenance on our network by changing ASN 213122 to AS931 to consolidate network and enhance performance.

    Our team do not expect any issues from this change.

  • In progress
    December 07, 2024 at 6:45 PM
    In progress
    December 07, 2024 at 6:45 PM

    We will be working on LAX1, NYC1, MIA1, DAL1 location in this time schedule. Maintenance has been started.

Nov 2024

Adding new carrier in London
  • Completed
    November 30, 2024 at 6:07 PM
    Completed
    November 30, 2024 at 6:07 PM

    Maintenance has been completed! Network has been normalized. We do not expect any further interruptions at this time.

    Our team has successfully added another 2x 100Gbps network uplink with more direct connections toward major networks at this time.

    We are looking to perform even more upgrades in the next 2 weeks. Rest assured that upgrades will only be done in weekend to prevent disruptions to customers usage.

    If you still experience any issues in London, please reach out to us via ticket.

    Thank you for your patience and understanding!

  • In progress
    November 30, 2024 at 2:02 PM
    In progress
    November 30, 2024 at 2:02 PM

    Maintenance is now in progress.

  • Planned
    November 30, 2024 at 2:00 PM
    Planned
    November 30, 2024 at 2:00 PM

    We are adding new network PoP and bringing in new upstreams that would provide more redundancy and enhance performance further!

    Some minor network disturbance is expected at this time as we shift network loads to the new upstream once online!

    If you have any questions, please open a new ticket.

Chicago (CHI1) Datacenter Outage
  • Resolved
    Resolved

    Our team was able to confirm that all services have been back online at this time.

    If you still having issues with your server, please open a ticket.

    We've already had redundancy in place for cases like this, specifically in this case, our Core1 router went down due to power losses from the Datacenter. Leaving Core2 online with our backup carrier.

    However, this backup carrier (Cogent) did not pick up our routes properly, causing our network to go completely down, we will be looking to replace this backup carrier in the coming weeks to prevent this from happening again in the future.

    The cabinet started to go online once the Datacenter fixed the power issue, making our Core1 router back online. Most cabinets were not affected by this power losses, only our core cabinets were affected.

    We apologies for any inconvenience caused.

    Please let us know if you have any further questions on this incident!

  • Update
    Update

    Our team is getting network back online after the power reset affecting our core switches. Routes are being learnt and populated. We will keep you updated.

  • Identified
    Identified

    Coresite has confirmed a power issue in our cabinets and has been working to resolve it.

    Our monitors alerted us that networks are being restored at this time, our network admin team is double checking at this time.

  • Update
    Update

    Our technician is currently en-route to the DC but will be slightly delayed due to heavy traffic in downtown Chicago.


    Our team is currently still waiting for responses from the Datacenter, they have not provided any updates on our case.

  • Update
    Update

    Our team is still waiting for Datacenter (Coresite CH2) Response on this matter. They have acknowledged immediately but we have not received any further information from them yet.

    Our last log indicate that there is power losses in the Datacenter, our team access is completely cut as none of our devices are reachable.

  • Investigating
    Investigating

    Our team is aware of issue that causing unavailability at our CHI1 Datacenter. We are currently investigating this incident.

Nov 2024 to Jan 2025

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