Hyonix - Notice history

All systems operational

Services
Operational

Hyonix Panel - Operational

Hyonix Backend - Operational

Hyonix API - Operational

Virtualization Hosts
Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Reston, Virginia (IAD1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC1) - Operational

Miami, Florida (MIA1) - Operational

London, UK (LON1) - Operational

Amsterdam, NL (AMS1) - Operational

Hong Kong, HK (HKG1) - Operational

Tokyo, JP (TYO1) - Operational

Sydney, AU (SYD1) - Operational

Frankfurt, Germany (FRA10) - Operational

Toronto, Canada (TOR10) - Operational

Core Networks
Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Reston, Virginia (IAD1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC1) - Operational

Miami, Florida (MIA1) - Operational

London, UK (LON1) - Operational

Amsterdam, NL (AMS1) - Operational

Hong Kong, HK (HKG1) - Operational

Tokyo, JP (TYO1) - Operational

Sydney, AU (SYD1) - Operational

Frankfurt, Germany (FRA10) - Operational

Toronto, Canada (TOR10) - Operational

Notice history

Oct 2024

No notices reported this month

Sep 2024

NYC2 Outage
  • Resolved
    Resolved

    This incident has been marked as resolved as there has been no further issues after 7 days!

  • Monitoring
    Monitoring

    The Datacenter Operators have confirmed that maintenance has been completed, there is no further works being done, all powers have been restored.

    Our team will still monitor the situation for 1-2 days before closing this incident.

    We apologizes for any issues or inconvenience may have caused.

    Thank you for your patience and understanding during this process.

    Please let us know via ticket if you still have any issues!

  • Identified
    Update

    We've completed assessment on this incident.


    Root cause: The Datacenter is performing maintenance related to electrical system upgrade. During the maintenance window, the power circuits of the cabinet row hosting our main network cabinet has tripped, causing our routers to lose both main and redundant power sources, leading to all other cabinets losing network access.


    Solution: Upon arrival, our technician noticed that many electricians were aware of the problem and were already actively working on it. The power was restored shortly after, however due to the power getting completely tripped, a few of our cabinets were affected. Our tech team started to go over every cabinet to ensure that all servers were brought online.


    Current state: All servers are back online and operational at this time. The Datacenter is still under maintenance but don't expect any further issues. We were given ETA for completion to be at 09/18/2024 04:00:00 am EDT. Our team will update once we heard confirmation from the Datacenter.

    Customers with servers restarted due to the power loss will be notified via ticket. Our team will be monitoring the issue closely.

    Our apologies for any inconvenience caused.

    Please reach out to us via ticket if you still having issues with your servers.

  • Identified
    Update

    Datacenter Operators confirmed the power outage in a section of the Datacenter hall. Affecting many rows of cabinets. Electricians are also on site and bringing the power back up.

    Our team is currently assessing the impact of the power outages and will post further update shortly.

  • Identified
    Identified

    Our technician is currently on-site at this time, it appears the Datacenter is suffering a major power outages. we are still checking with Datacenter Operators on the root cause.

    More update to follow!

  • Investigating
    Investigating

    Our team is aware of an issue related to our NYC2 Datacenter being down. NYC1 still remains fully operational.

    The issue started at: 02:27 AM UTC. We've immediately dispatched our technician to the Datacenter to check on the status.

    We are looking into this issue at this time!

    Our team will post updates as we receive news from the Datacenter.

Aug 2024

Hyonix Panel Maintenance
  • Completed
    August 03, 2024 at 1:08 PM
    Completed
    August 03, 2024 at 1:08 PM

    Maintenance has now been completed! Both panel and API have been online.

    Please note that your servers are not affected by this maintenance. If you are having issues with your servers, please open a ticket and our team will check on the issues for you!

  • In progress
    August 03, 2024 at 7:45 AM
    In progress
    August 03, 2024 at 7:45 AM

    We are performing an upgrade on our panel at the moment. It's estimated to be completed by 1 PM UTC+0.

    If you have any issues, please let us know via email: hello@hyonix.com.

    Our apologies for any inconvenience caused.

    Thank you for your patience and understanding!

  • Planned
    August 03, 2024 at 7:45 AM
    Planned
    August 03, 2024 at 7:45 AM

    We are performing an upgrade on our panel at the moment. It's estimated to be completed by 1 PM UTC+0.

    If you have any issues, please let us know via email: hello@hyonix.com.

    Our apologies for any inconvenience caused.

    Thank you for your patience and understanding!

Aug 2024 to Oct 2024

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