Hyonix - Notice history

All systems operational

Operational

Hyonix Panel - Operational

Hyonix Backend - Operational

Hyonix API - Operational

Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC2) - Operational

Miami, Florida (MIA1) - Operational

London, United Kingdom (LON1) - Operational

Amsterdam, Netherlands (AMS2) - Operational

Hong Kong, Hong Kong (HKG1) - Operational

Tokyo, Japan (TYO1) - Operational

Sydney, Australia (SYD1) - Operational

Frankfurt, Germany (FRA10) - Operational

Toronto, Canada (TOR10) - Operational

Chicago, Illinois (CHI1) - Operational

Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC1) - Operational

New York, New York (NYC2) - Operational

Miami, Florida (MIA1) - Operational

London, United Kingdom (LON1) - Operational

London, United Kingdom (LON-THN) - Operational

Slough, United Kingdom (LON5) - Operational

Amsterdam, Netherlands (AMS2) - Operational

Amsterdam, Netherlands (AMS-NIKHEF) - Operational

Hong Kong, Hong Kong (HKG1) - Operational

Tokyo, Japan (TYO1) - Operational

Sydney, Australia (SYD1) - Operational

Frankfurt, Germany (FRA10) - Operational

Toronto, Canada (TOR10) - Operational

Chicago, Illinois (CHI1) - Operational

Notice history

May 2025

Los Angeles Outage
  • Monitoring
    Monitoring

    Power and network have been restored completely. Our team will keep this incident open until we receive an official update from the datacenter.

  • Update
    Update

    Datacenter electrical engineers are on-site and working to restore power to racks.

    Uninterruptible Power Supply (UPS) could not be turned on due to the fire alarms went off.

    There is no official estimation as to when this will be completed yet. Our team is still on-site and actively working to get more information at this time.

  • Update
    Update

    Our in-house technician has arrived on site and confirmed that all our devices are not affected. We still haven't heard back from Datacenter site team about estimated time of restoration at this time.

    Our team is still working actively on this and will provide more updates soon!

  • Update
    Update

    The Datacenter has confirmed that the fire alarm went off, which is why all power within the suite was cut.


    Currently, the power is being restored to the suite as the site team is clearing the alarm and assessing the damages. However, it will take time to restore power to the racks. We are still trying to get an estimation from the Datacenter on when our racks can be restored.


    We will provide more updates as we receive more information from the Datacenter! Thank you for your patience and understanding on this issue.

  • Identified
    Identified

    We've received notification from the Datacenter that the entire suite is experiencing power outages. Datacenter operator is aware of this situation and is investigating into it.

    Our in-house technician has been dispatched on site at this time. Estimated 30-40 minutes for arrival.

    We are still actively working with the Datacenter on this issue and will provide updates as more information is available to us.

    Our apologies for any inconvenience caused.

  • Investigating
    Investigating

    Our team is aware that Los Angeles is experiencing a complete outage. We are currently investigating this incident and will post updates as we receive more information from the technicians on site.

Apr 2025

Partial Outage in Ashburn (IAD2)
  • Resolved
    Resolved

    There has been no further errors since the replacement. Our team will close this incident at this time as all services are online and stable.

    Please let us know via ticket if you still have any issues!

  • Monitoring
    Monitoring

    We've completed the replacement, all connections are now back online and stable. Our team is currently monitoring these connections to see if any further issues.

    All services are confirmed to be online, no further impact is expected at this time.

  • Update
    Update

    Currently we are attempting to replace the cross-connect fiber at this time. Disruptions is expected due to current connection constantly throwing errors.

  • Update
    Update

    Service is currently up, but we are expecting that it might go down again since our team is seeing many errors toward this cabinet connections. We are still working actively with the datacenter to clarify on the issue.

  • Identified
    Identified

    All services are back online at this time. We are still working with Datacenter technician for clarifications.

  • Update
    Update

    Our technician and datacenter technicians are at the cabinet troubleshooting the issue, first look it doesn't appear to be power issue, all connection between our cabinet and our core networks were not connecting. We are currently escalating to Datacenter intra-datacenter cross connect department to confirm the issue.

  • Update
    Update

    Currently local technician has been dispatched to the site to physically investigate on the issue, estimated time of arrival is 30 minutes.

  • Investigating
    Investigating

    Our team has been made aware that there's a potential power issue in the datacenter affecting one of our cabinet in IAD2. We are currently getting in touch with Datacenter for more information.

    Our team will provide updates once we hear new information.

Mar 2025

Mar 2025 to May 2025

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