Hyonix - Notice history

All systems operational

Operational

Hyonix Panel - Operational

Hyonix Backend - Operational

Hyonix API - Operational

Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC2) - Operational

Miami, Florida (MIA1) - Operational

London, United Kingdom (LON1) - Operational

Amsterdam, Netherlands (AMS2) - Operational

Hong Kong, Hong Kong (HKG1) - Operational

Tokyo, Japan (TYO1) - Operational

Sydney, Australia (SYD1) - Operational

Frankfurt, Germany (FRA10) - Operational

Toronto, Canada (TOR10) - Operational

Chicago, Illinois (CHI1) - Operational

Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC1) - Operational

New York, New York (NYC2) - Operational

Miami, Florida (MIA1) - Operational

London, United Kingdom (LON1) - Operational

London, United Kingdom (LON-THN) - Operational

Slough, United Kingdom (LON5) - Operational

Amsterdam, Netherlands (AMS2) - Operational

Amsterdam, Netherlands (AMS-NIKHEF) - Operational

Hong Kong, Hong Kong (HKG1) - Operational

Tokyo, Japan (TYO1) - Operational

Sydney, Australia (SYD1) - Operational

Frankfurt, Germany (FRA10) - Operational

Toronto, Canada (TOR10) - Operational

Chicago, Illinois (CHI1) - Operational

Notice history

Feb 2025

Email not working
  • Resolved
    Resolved

    Our email system has been restored at this time. If you are having issues receiving email from us (noreply@hyonix.com / hello@hyonix.com), please let us know via ticket!

    We apologies for any inconvenience that may have caused.

    Thank you for your patience and understanding!

  • Investigating
    Investigating

    Our team is aware that our emailing system is currently not working - we are proactively working on this and will provide updates as soon as possible!

    If you recently open a ticket or order a server, please login to our panel at: https://my.hyonix.com/ to check on status and open a new ticket if you have any questions.

    Our apologies for any inconvenience caused!

Jan 2025

Virginia Network Upgrade
  • Completed
    January 26, 2025 at 10:00 PM
    Completed
    January 26, 2025 at 10:00 PM

    Maintenance has been completed. All affected customers have been notified via personalized ticket at this time.

    If you still experiencing any issues, please let us know via ticket!

    Thank you for your patience and understanding on this matter.

  • Update
    January 25, 2025 at 6:23 PM
    In progress
    January 25, 2025 at 6:23 PM

    Maintenance is currently in progress, our team will post updates as we complete by phases according to the personalized notification via ticket.

    It is expected that your server network might be interrupted up to 40 minutes during this time.

    Please let us know via ticket if you have any questions!

  • Update
    January 19, 2025 at 4:00 PM
    In progress
    January 19, 2025 at 4:00 PM

    Maintenance is 85% completed at this time and has been extended to end of January 27th 2025 in order to minimize impact to clients usage during business days.

    Our team will perform maintenance on the last server batches next weekend. Affected servers were not affected this weekend as the maintenance of other batches were taking longer than expected.

    Thank you for your patience and understanding on this matter!

  • Update
    January 18, 2025 at 8:00 PM
    In progress
    January 18, 2025 at 8:00 PM

    Maintenance is currently in progress, our team will post updates as we complete by phases according to the personalized notification via ticket.

    It is expected that your server network might be interrupted up to 40 minutes during this time.

    Please let us know via ticket if you have any questions!

  • Update
    January 13, 2025 at 4:00 PM
    In progress
    January 13, 2025 at 4:00 PM

    Maintenance for this weekend has been concluded. We will notify affected customers for next weekend.

    Thank you for your patience and understanding!

    If you still experiencing issues, please let us know via tickets.

  • In progress
    January 11, 2025 at 6:05 PM
    In progress
    January 11, 2025 at 6:05 PM

    Maintenance is now in progress.

  • Planned
    January 11, 2025 at 6:00 PM
    Planned
    January 11, 2025 at 6:00 PM

    Our team will be performing network upgrade in the following days:

    • January 11th 2025

    • January 12th 2025

    • January 18th 2025

    • January 19th 2025


    It's expected that network might be disrupted for up to 20 minutes at times during this maintenance as we shift loads between upstreams and and upgrade network core routers to new hardwares. We've planned this maintenance carefully and will do everything in our control to minimize the downtime.

    This maintenance is required for us to add new capacity in our network and eliminates all potential network congestions in the future.

    Our team will provide new updates as we proceed with the maintenance.

    Please let us know if you have any questions!!

Hyonix Panel Maintenance
  • Completed
    January 01, 2025 at 9:49 PM
    Completed
    January 01, 2025 at 9:49 PM

    Maintenance has now been completed!

  • Update
    January 01, 2025 at 8:16 PM
    In progress
    January 01, 2025 at 8:16 PM

    Our team is still working on this maintenance, this is taking longer than expected. Current ETA is 5AM SGT.

    Thank you for your patience and understanding!

  • In progress
    January 01, 2025 at 5:10 PM
    In progress
    January 01, 2025 at 5:10 PM

    Maintenance is currently in progress.

  • Planned
    January 01, 2025 at 5:08 PM
    Planned
    January 01, 2025 at 5:08 PM

    We are performing an upgrade on our panel at the moment. It's estimated to be completed by 02/01/2025 3 AM SGT.

    If you have any issues, please let us know via email: hello@hyonix.com.

    Our apologies for any inconvenience caused.

    Thank you for your patience and understanding!

Dec 2024

Network ASN Migration
  • Completed
    December 07, 2024 at 10:55 PM
    Completed
    December 07, 2024 at 10:55 PM

    Maintenance has now been completed!

  • Planned
    December 07, 2024 at 6:45 PM
    Planned
    December 07, 2024 at 6:45 PM

    We will be performing a maintenance on our network by changing ASN 213122 to AS931 to consolidate network and enhance performance.

    Our team do not expect any issues from this change.

  • In progress
    December 07, 2024 at 6:45 PM
    In progress
    December 07, 2024 at 6:45 PM

    We will be working on LAX1, NYC1, MIA1, DAL1 location in this time schedule. Maintenance has been started.

Dec 2024 to Feb 2025

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