Orders not being automatically processed - Incident details - Hyonix - Status

Orders not being automatically processed

Resolved

Degraded performance

Started about 1 year agoMay 28, 2025Lasted about 2 hoursMay 28, 202512:412:57 PMUTC

Affected

Services

Hyonix Panel

Updates

Resolved
May 28, 2025 at 2:57 PMUTC
Resolved
May 28, 2025 at 2:57 PMUTC
Our team found out a bottleneck that caused slow deployment, this has been on-going randomly for at least 3 months and finally became more apparent that our team can replicate and trace to the root cause.
This has now been fixed, all orders are now being processed as normal and faster than before!
We highly appreciate your patience and understanding during this process. Please do let us know via ticket if you still need any further assistance!
Investigating
May 28, 2025 at 12:41 PMUTC
Investigating
May 28, 2025 at 12:41 PMUTC
Our team is aware that new orders are not being automatically accepted and deployed. We are working on this and will provide updates as it becomes available to us.

Currently we will be processing all orders manually, this will cause delays in order activation process, kindly allow up to 8 hours for your orders to be activated.

Thank you for your patience and understanding!