Hyonix - Notice history

Datacenter has restored the power and we've restored configuration to its original state. Redundancy to all cabinets have been restored as well.

We will continue to monitor the situation closely and provide update if there is any changes.

Thank you for your patience and understanding on this issue!

We have not yet received any updates from the Datacenter technician at this time.

Currently we are attempting to restore power to this cabinet by rewiring power to another unaffected nearby power sources as our goal is to try to minimize downtimes to our clients as much as possible.

All affected servers are being restored at this time with 1 power source. Our technician will be standing by and wait for the power to come back up to restore to its original configuration with full redundancy.

We have been trying to get more details from Datacenter technician but was unsuccessful. We will post updates as soon as there's new information.

Our technician has arrived at the datacenter and confirmed that only 1 cabinet is down. Initial hardware check found that there is no visible faults with our equipments and that both power sources are offline.

We've attempted to reset both of our Power units (PDU) and confirmed that there is no power being fed to this cabinet. Our team is chasing Datacenter technician to check further on their end as we do not have access to the power sources.

We've received confirmation that the Datacenter is experiencing power failure event.

Initial assessment reveals that most of our cabinets are online due to redundant power sources, however 1 cabinet in another area is completely down, our technician will be physically check and confirm with datacenter once arrived.

Thank you for your patience and understanding on this issue.

Our team has been able to confirm that Console feature is fully restored at this time.

If you still face any issues with our Console feature, please try to clear current browser cache and try again! If the issue still exists after the cache clear, please open a ticket and our team will look into the issue as soon as possible.

This issue has now been resolved.

All services have been brought back online. This issue was caused by a network configuration conflict during routine maintenance.

The issue lasted for 18 minutes and has been fully restored at this time.

We sincerely apologize for any inconvenience caused.

If you have any questions, please let us know by opening a ticket!

As there is no further issues, our team will now close this incident.

If you have any issues, please let us know by opening a ticket!

Our upstream has confirmed that the issue originated from their end due to a fiber maintenance, causing partial outages to our network (some IPs becomes unreachable, some still reachable) as it still being routed through the taken-down fiber.

They have now properly shutdown the stale route and all services are back online.

We will put this incident on monitoring state and will be closely watching to ensure this does not happen again.

If you still have any issues, please let us know by opening a ticket!