All systems operational

Services
Operational

Hyonix Panel

Operational
Hyonix Backend
Operational

Hyonix API

Operational
Virtualization Hosts
Operational
California, USA (LAX1)
Operational
Texas, USA (DAL1)
Operational
Virginia, USA (IAD1)
Operational

Virginia, USA (IAD2)

Operational
New York, USA (NYC1)
Operational

London, UK (LON1)

Operational

Amsterdam, NL (AMS1)

Operational
Core Networks
Operational

California, USA (LAX1)

Operational

Texas, USA (DAL1)

Operational

Virginia, USA (IAD1)

Operational

Virginia, USA (IAD2)

Operational

New York, USA (NYC1)

Operational

London, UK (LON1)

Operational

Amsterdam, NL (AMS1)

Operational

Notice history

Feb 2024

New York Network Hiccups
  • Resolved
    Resolved

    As there were no further issues. This incident has been marked as resolved.

  • Monitoring
    Monitoring

    Our upstream provider has informed us that most routes have now been restored locally to New York. Our team continues to monitor the situation closely.

    If you're experiencing increased latency or any other issues, please report them to us through our ticketing system.

  • Identified
    Update

    Our upstream (GSL Network) has already been aware of the issue and is currently working on it. Estimated time for completion is within 24 hours from now.


    Our team will update this status as we have more information.

    Thank you for your patience and understanding!

  • Identified
    Identified

    Our team has been aware of an issue that caused increased latency in New York location as all traffic is being re-routed through Virginia instead.

    We have reached out to upstream for clarification as even though their maintenance has been completed, the routing has not returned to its optimal state.

    Further update will be posted as we receive responses from them.

    Our apologies for any inconvenience caused.

  • Resolved
    Resolved

    At approximately 9:38 AM UTC, our network experienced a brief downtime (5 minutes) due to urgent maintenance undertaken by GSL Networks on our primary network connection (details here: https://www.gslstatus.com/incidents/ydp4n43jhb4b). Fortunately, our backup system quickly took over, ensuring the continuation of network service.

    We apologize for any delay in communicating this update, which was caused by technical difficulties with our status platform and the concurrent national holidays.

    Should you encounter any further issues, we encourage you to reach out through our ticketing system.

Jan 2024

Dallas Network Partial Outage
  • Resolved
    Resolved

    As there was no further issue, this status has been marked as resolved.

  • Monitoring
    Update

    We have observed minor downtime with heavy packet losses caused by Zayo, our team has shifted to Cogent to ensure everything stays online. You might experience unoptimized route during this time.

    If you have any issues, please let us know via ticket!

    We will prolong this incident for another 24 hours for monitoring purposes.

  • Monitoring
    Monitoring

    Network has been back up at this time. There was manual errors from our upstream side that mistakenly shut our network and caused the outage. Our team is still working with them on this to make sure this won't happen again in the future.

    Our apologize for any inconvenience caused.

    We will closely monitor the issue for 24 hours before closing the incident. Please open a ticket if you are still seeing issues.

  • Identified
    Identified

    Upon further checking, the issue appears to be originated from our network upstream (GSL Network) side. Our team has reached out to them for further clarification.

  • Investigating
    Investigating

    Our team is aware that our Dallas (DAL1) network is currently unreachable. We are investigating into this.

Dec 2023

103.28.70.X Subnet can not reach internet.
  • Resolved
    Resolved

    Hivelocity has removed the announcement and the subnet should be working fine now!

    If there are any issues, please don't hesitate to let us know via a ticket and we'll be sure to double-check them for you.

    Our apologies for any inconvenience caused.

  • Identified
    Update

    As a workaround, kindly set your DNS to Cloudflare: 1.1.1.1 / 1.0.0.1 and all services not using Google will work.

    This is mainly because Google does not honor RPKI validation while Cloudflare does.

    https://rpki-validator.ripe.net/ui/103.28.70.0%2F24/AS29802

    Hivelocity has acknowledged and is currently working on the issue!

  • Identified
    Identified

    Our team is aware of an issue where servers using IP Range: 103.28.70.X is unable to reach the internet.

    The core reason is that our previous Upstream Hivelocity has a stale route on their network and taking priority over our current announcement with GSL Networks.

    https://bgp.tools/prefix/103.28.70.0/24#connectivity

    We are currently waiting for Hivelocity NOC to respond and withdraw the announcement.

    Please let us know via ticket if you have any questions!

Dec 2023 to Feb 2024