Hyonix - Notice history

Experiencing partially degraded performance

Degraded performance

Hyonix Panel - Degraded performance

Hyonix Backend - Degraded performance

Hyonix API - Operational

Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC2) - Operational

Miami, Florida (MIA1) - Operational

London, United Kingdom (LON1) - Operational

Amsterdam, Netherlands (AMS2) - Operational

Hong Kong, Hong Kong (HKG1) - Operational

Tokyo, Japan (TYO1) - Operational

Sydney, Australia (SYD1) - Operational

Frankfurt, Germany (FRA10) - Operational

Toronto, Canada (TOR10) - Operational

Chicago, Illinois (CHI1) - Operational

Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC1) - Operational

New York, New York (NYC2) - Operational

Miami, Florida (MIA1) - Operational

London, United Kingdom (LON1) - Operational

London, United Kingdom (LON-THN) - Operational

Slough, United Kingdom (LON5) - Operational

Amsterdam, Netherlands (AMS2) - Operational

Amsterdam, Netherlands (AMS-NIKHEF) - Operational

Hong Kong, Hong Kong (HKG1) - Operational

Tokyo, Japan (TYO1) - Operational

Sydney, Australia (SYD1) - Operational

Frankfurt, Germany (FRA10) - Operational

Toronto, Canada (TOR10) - Operational

Chicago, Illinois (CHI1) - Operational

Notice history

Apr 2025

NYC Network Disruptions
  • Resolved
    Resolved

    We were performing a routine maintenance in NYC location at this time and NYC2 location has been fallen back to our backup uplink while we updating configurations on our main uplink. Network disruptions up to 6 minutes were observed as the network fall back to our backup.

    All servers were not shutdown during this time, we only perform routine network maintenance to ensure that everything is up-to-date and backup is working as expected. Our team did not expect any disruptions during this process, the update process took longer and was more complicated than expected.

    Our apologies for any inconvenience caused during this process.

    Thank you for your patience and understanding.

Partial Outage in Ashburn (IAD2)
  • Resolved
    Resolved

    There has been no further errors since the replacement. Our team will close this incident at this time as all services are online and stable.

    Please let us know via ticket if you still have any issues!

  • Monitoring
    Monitoring

    We've completed the replacement, all connections are now back online and stable. Our team is currently monitoring these connections to see if any further issues.

    All services are confirmed to be online, no further impact is expected at this time.

  • Update
    Update

    Currently we are attempting to replace the cross-connect fiber at this time. Disruptions is expected due to current connection constantly throwing errors.

  • Update
    Update

    Service is currently up, but we are expecting that it might go down again since our team is seeing many errors toward this cabinet connections. We are still working actively with the datacenter to clarify on the issue.

  • Identified
    Identified

    All services are back online at this time. We are still working with Datacenter technician for clarifications.

  • Update
    Update

    Our technician and datacenter technicians are at the cabinet troubleshooting the issue, first look it doesn't appear to be power issue, all connection between our cabinet and our core networks were not connecting. We are currently escalating to Datacenter intra-datacenter cross connect department to confirm the issue.

  • Update
    Update

    Currently local technician has been dispatched to the site to physically investigate on the issue, estimated time of arrival is 30 minutes.

  • Investigating
    Investigating

    Our team has been made aware that there's a potential power issue in the datacenter affecting one of our cabinet in IAD2. We are currently getting in touch with Datacenter for more information.

    Our team will provide updates once we hear new information.

CHI1 Network Partial Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We've experienced another attack flood, our team is actively mitigating at this moment.

    All services remains online with a slight network disruption, observed maximum of 3 minutes.

    We will continue to monitor and will post update as we receive more information.

  • Monitoring
    Monitoring

    We've experienced a network attack which exceeded our local capacity and brought the link down. Our team has been aware and started to mitigate as soon as we receive alerts.

    As of now, all services are fully operational, we are currently monitoring the situation and will provide feedback as we have more information. We've observed network disruptions up to 6 minutes.

    Our apologies for any inconvenience caused.

    Please let us know via ticket if you still experiencing any issues.

  • Investigating
    Investigating

    Our team is aware that Chicago location is experiencing partial outages. We are currently investigating this incident and will post update as we receive more information.

Mar 2025

Global Network Maintenance
  • Completed
    March 30, 2025 at 5:40 PM
    Completed
    March 30, 2025 at 5:40 PM

    Due to the amount of works and unexpected involved, we are unable to complete the maintenance in time and will have to reschedule this to next weekend. We will put up another scheduled maintenance soon!

    New York and London were completed, other locations were not proceeded and is not affected by this maintenance. We observed a brief 35 seconds network disruptions on those locations.

    If you have any issues with your services, please let us know via ticket!

    Thank you for your patience and understanding.

  • In progress
    March 28, 2025 at 10:00 AM
    In progress
    March 28, 2025 at 10:00 AM
    Maintenance is now in progress
  • Planned
    March 28, 2025 at 10:00 AM
    Planned
    March 28, 2025 at 10:00 AM

    We will be performing network configuration changes in the all locations in order to optimize performance of our global network.

    Start Time: 2025-03-29 00:00:00 UTC
    End Time: 2025-03-30 23:00:00 UTC

    Our engineers make every effort to minimize system impact, however, network reachability to servers may be affected up to 10 minutes while we perform this work. While it’s important to be aware of start and end times of the maintenance window, due to our redundant network architecture, our engineers expect that you may see little to no impact at all while the work is performed.

    If you have any questions, please let us know via ticket!

NYC network disruption
  • Resolved
    Resolved

    Our technician has arrived on-site and replaced the faulty transceiver, everything is back operational at this time. No further impact is expected.

    If you still have any issues, please let us know via ticket as soon as possible!

    Thank you for your patience and understanding on this issue!

  • Identified
    Identified

    Our team has confirmed the of our main upstream link is flapping and has been disabled, our technician has already been dispatched to check on the issue. We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    Our team has been aware that one of our upstream link has gone down, we are currently investigating this incident and will provide updates as we have more information.

    Currently everything remains operational and has been fallen back to our backup network. During this time, latency might be increased slightly.

    Thank you for your patience and understanding!

Ashburn, Virginia (IAD2) Periodic Connectivity Losses
  • Resolved
    Resolved

    We've been able to confirm that there is no further issues after the fixes. Our team will now close this incident and marked it as resolved.

    If you still experience any issues, please let us know via ticket as soon as possible!

    Thank you for your patience and understanding.

  • Monitoring
    Monitoring

    Our team has implemented a fix and the issue is expected to be resolved, however we are currently monitoring the result closely to see if there is any abnormal behaviors.

    If you still experience this issue, please reach out to us via ticket!

    We will post further updates as more information becomes available to us.

  • Investigating
    Investigating

    Our team is aware of an issue that is causing unstable connectivity in Ashburn, Virginia. We are currently investigating this incident and will post updates once we have new information.

    The issue is causing servers to be losing network connectivity for a period up to 5 minutes and recurring every 4-6 hours. Not all servers are affected by this incident.

    Our apologies for any inconvenience caused. We are actively working on a resolution at this time.

    Thank you for your patience and understanding!

Feb 2025

Email not working
  • Resolved
    Resolved

    Our email system has been restored at this time. If you are having issues receiving email from us (noreply@hyonix.com / hello@hyonix.com), please let us know via ticket!

    We apologies for any inconvenience that may have caused.

    Thank you for your patience and understanding!

  • Investigating
    Investigating

    Our team is aware that our emailing system is currently not working - we are proactively working on this and will provide updates as soon as possible!

    If you recently open a ticket or order a server, please login to our panel at: https://my.hyonix.com/ to check on status and open a new ticket if you have any questions.

    Our apologies for any inconvenience caused!

Feb 2025 to Apr 2025

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