VA-372 and VA-376 hardwares issue
  • Resolved
    October 6, 2021 at 5:57 PM

    Servers on the following nodes: VA-372 and VA-376 have been migrated to a brand new nodes.

    Our staffs have taken down VA-372 and VA-376 for internal troubleshooting.

    All affected clients will be updated with compensation very shortly!

    Thank you for your patience and understanding on this issue.

  • Investigating
    October 6, 2021 at 11:47 PM

    Our technicians have been made aware of a hardware issue on node: VA-372 and VA-376 that causes your server to randomly crashed and shut down.

    We are currently investigating this incident and have dispatched on-site staff to check on these 2 nodes. Updates will be posted as soon as we hear back from the team.

    Our apologies for any inconvenience caused. Thank you for your patience and understanding!

  • Identified
    October 7, 2021 at 2:41 AM

    Our technician has arrived on-site, and we are working to replace hardware. We've tested with a new NVMe but the issues seems to be existed still.

    In order to make sure everything will run smoothly and minimize the downtime, we will perform a complete migration to the new nodes.

    The current estimated time is ~1.5 hours as we need to rack up new servers at our datacenter and set it up.

    Thank you for your patience and understanding.

  • Identified
    October 7, 2021 at 4:58 AM

    We are currently migrating all servers over new nodes. All servers will be powered down during this time.

    Estimated time is ~30-45 minutes.

  • Resolved
    October 7, 2021 at 5:57 AM

    Servers on the following nodes: VA-372 and VA-376 have been migrated to a brand new nodes.

    Our staffs have taken down VA-372 and VA-376 for internal troubleshooting.

    All affected clients will be updated with compensation very shortly!

    Thank you for your patience and understanding on this issue.

US-VA-386 down
  • Investigating
    October 9, 2021 at 2:50 AM

    We've been aware of an issue where node VA-386 is down, our technician is currently look into this issue. We will update this status once we have more information!

  • Identified
    October 9, 2021 at 4:22 AM

    Our technician was able to check the node and found out the OOB (Idrac) and RAM component had failed. We've replaced the RAM and brought the node online.

    In order to make sure the issue won't affect our customers in the future, we've scheduled a quick migration of all servers on this node and will be completed in ~3 hours. Updates will be followed once we have made progress!

    All servers are currently online, we will add an update on when the migration started.

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90 days ago54 days ago38 days ago
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Previous incidents

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