US-VA-292 offline
  • Investigating
    June 11, 2021 at 11:53 PM  –  

    We are aware that host node US-VA-292 is currently offline. Our team is investigating this issue and will post updates as soon as we got news!

  • Identified
    June 12, 2021 at 1:00 AM  –  

    Our technician has been looking into the issue and found out that the disk array (containing 2 disks mirrored each other in RAID1) is corrupted and unrecoverable, despite extended effort for recovering data, it's unfortunate that none of the method has succeeded. Therefore, we are processing a replacement of your server and compensating for affected customers.

    Our team has redeployed affected server at this time and sent notification to affected customers.

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