Hyonix - Notice history

All systems operational

Services
Operational

Hyonix Panel - Operational

Hyonix Backend - Operational

Hyonix API - Operational

Virtualization Hosts
Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Reston, Virginia (IAD1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC1) - Operational

Miami, Florida (MIA1) - Operational

London, UK (LON1) - Operational

Amsterdam, NL (AMS1) - Operational

Hong Kong, HK (HKG1) - Operational

Tokyo, JP (TYO1) - Operational

Sydney, AU (SYD1) - Operational

Core Networks
Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Reston, Virginia (IAD1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC1) - Operational

Miami, Florida (MIA1) - Operational

London, UK (LON1) - Operational

Amsterdam, NL (AMS1) - Operational

Hong Kong, HK (HKG1) - Operational

Tokyo, JP (TYO1) - Operational

Sydney, AU (SYD1) - Operational

Notice history

Dec 2022

Possible network hiccup in Virginia
  • Resolved
    Resolved

    As everything seems stabilized, we will now close this emergency maintenance!

  • Monitoring
    Monitoring

    VA2 network has now been back up, (VA1 was not affected by the downtime).

    If you have any questions, please let us know via ticket!

  • Identified
    Update

    Our upstream has started to perform maintenance, our link is being shifted to backup link, however we are aware that some destination have not fully fall-back (still on the same route to our main upstream), our team is looking into this as we talk.

  • Identified
    Identified

    Our main upstream in Virginia has notified us that they've spotted a bug in their router that might cause increased latency or small downtimes, however no issues have been found so far.

    It's been scheduled in 13 hours (5AM EST) for them to upgrade the core router to fix this issue.

    Our team is currently monitoring the issue and will shift to backup link before their upgrade happens so there won't be any downtime.

Nov 2022

London, UK Network Upgrade
  • Completed
    November 19, 2022 at 5:26 PM
    Completed
    November 19, 2022 at 5:26 PM

    Maintenance has completed successfully! Our network has now been upgraded, we will be in process of adding new carriers in the next few days.

    If you have any questions, please let us know via ticket!

  • Update
    November 19, 2022 at 4:05 PM
    In progress
    November 19, 2022 at 4:05 PM

    Our network has been re-routed to Amsterdam for the time being. We are now waiting for on-site tech for cable re-adjustment to bring the network back to London.

  • Update
    November 19, 2022 at 3:27 PM
    In progress
    November 19, 2022 at 3:27 PM

    We are now shifting our IPs to our new networking gears, this will cause packet losses and network instability/unreachable to all services in the region.

    Our tech team is currently working to shift all configuration over and bring services back up!

  • In progress
    November 19, 2022 at 10:00 AM
    In progress
    November 19, 2022 at 10:00 AM

    Maintenance is now in progress

  • Planned
    November 19, 2022 at 10:00 AM
    Planned
    November 19, 2022 at 10:00 AM

    This maintenance was being rescheduled from last week's, details can be checked here: https://status.hyonix.com/cla010yid26588hroir3we5xqu

    Our team will perform a network upgrade in London, UK in order to add more carriers to our network. This maintenance requires us to perform:

    • Hardware upgrades.
    • Firmware updates.

    Our engineers will make every effort to minimize system impact; however, London servers may be unreachable or unstable during the maintenance window.

    We've made sure to schedule this in off-peak hours to maintain our ideal hosting environment.

    If you have any questions, please reach out to us via ticket!

London, UK Network Upgrade [RESCHEDULED]
  • Completed
    November 12, 2022 at 3:00 PM
    Completed
    November 12, 2022 at 3:00 PM

    Our team was not able to go ahead with the maintenance as there were some errors during hardware testing. We will need to reschedule this maintenance to next week!

    No service was affected during this session.

    If you have any questions, please let us know via ticket!

  • In progress
    November 12, 2022 at 10:00 AM
    In progress
    November 12, 2022 at 10:00 AM

    Maintenance is now in progress

  • Planned
    November 12, 2022 at 10:00 AM
    Planned
    November 12, 2022 at 10:00 AM

    Our team will perform a network upgrade in London, UK in order to add more carriers to our plan. This maintenance requires us to perform:

    • Hardware upgrades.
    • Firmware updates.

    Our engineers will make every effort to minimize system impact; however, London servers may be unreachable or unstable during the maintenance window.

    We've made sure to schedule this in off-peak hours to maintain our ideal hosting environment.

    If you have any questions, please reach out to us via ticket!

Hyonix panel maintenance.
  • Resolved
    Resolved

    Our panel has been successfully updated!

    All users should be able to access our panel again now.

    If you have any questions, please let us know via ticket!

  • Identified
    Identified

    We are currently performing software updates on our panel! It is expected that customers will not be able to access their account with us during this time.

    Estimated time for completion: 2-3 hours.

    Please note that this maintenance does not affect your servers state with us.

    If you have questions, please email us at: hello@hyonix.com.

    Thank you for your patience and understanding!

Oct 2022

No notices reported this month

Oct 2022 to Dec 2022

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