Hyonix - Notice history

All systems operational

Operational

Hyonix Panel - Operational

Hyonix Backend - Operational

Hyonix API - Operational

Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC2) - Operational

Miami, Florida (MIA1) - Operational

London, United Kingdom (LON1) - Operational

Amsterdam, Netherlands (AMS2) - Operational

Hong Kong, Hong Kong (HKG1) - Operational

Tokyo, Japan (TYO1) - Operational

Sydney, Australia (SYD1) - Operational

Frankfurt, Germany (FRA10) - Operational

Toronto, Canada (TOR10) - Operational

Chicago, Illinois (CHI1) - Operational

Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC1) - Operational

New York, New York (NYC2) - Operational

Miami, Florida (MIA1) - Operational

London, United Kingdom (LON1) - Operational

London, United Kingdom (LON-THN) - Operational

Slough, United Kingdom (LON5) - Operational

Amsterdam, Netherlands (AMS2) - Operational

Amsterdam, Netherlands (AMS-NIKHEF) - Operational

Hong Kong, Hong Kong (HKG1) - Operational

Tokyo, Japan (TYO1) - Operational

Sydney, Australia (SYD1) - Operational

Frankfurt, Germany (FRA10) - Operational

Toronto, Canada (TOR10) - Operational

Chicago, Illinois (CHI1) - Operational

Notice history

May 2023

Hyonix Panel Maintenance
  • Completed
    May 13, 2023 at 6:30 PM
    Completed
    May 13, 2023 at 6:30 PM

    We had issues minor issues during the maintenance so the duration was pro-longed.

    This maintenance has now been completed successfully!

    Our panel has bene back up operational.

    If you have any further questions, please let us know via ticket!

    Thank you for your patience and understanding.

  • In progress
    May 13, 2023 at 3:07 PM
    In progress
    May 13, 2023 at 3:07 PM

    Maintenance is now in progress.

  • Planned
    May 13, 2023 at 3:05 PM
    Planned
    May 13, 2023 at 3:05 PM

    Our team is performing upgrade on our panel at this moment. We will be back up very shortly!

    All servers still remain operational at this time.

    If you have any questions, please email us at hello@hyonix.com

    Thank you for your patience and understanding!

Hyonix Panel and Website are down
  • Resolved
    Resolved

    All services have been restored at this time!

    If you are still seeing issues, please contact us via email at hello@hyonix.com

    Thank you for your patience and understanding!

  • Investigating
    Investigating

    Our team is currently investigating into this issue.

    All servers are still operational!

    If you have any questions, please contact us via email at hello@hyonix.com.

Apr 2023

New York Network Upgrade
  • Completed
    April 29, 2023 at 8:20 PM
    Completed
    April 29, 2023 at 8:20 PM

    Maintenance has completed successfully!

    If you still having issues, please let us know via ticket.

  • In progress
    April 29, 2023 at 5:59 PM
    In progress
    April 29, 2023 at 5:59 PM

    Maintenance is now in progress!

    Our team will post updates if there is anything new!

  • Planned
    April 29, 2023 at 2:00 PM
    Planned
    April 29, 2023 at 2:00 PM

    Our team is looking to upgrade uplinks in New York to 2x100G instead of Nx10G.

    No downtime is expected, however brief packet losses might happen as we transfer the loads and configurations between old and new uplinks.

    Our team has carefully planned the maintenance and will do our best to make sure the maintenance completed swiftly.

    If you have any questions, please let us know via ticket!

Hyonix Panel Maintenance
  • Completed
    April 04, 2023 at 12:10 PM
    Completed
    April 04, 2023 at 12:10 PM

    Maintenance has completed successfully!

  • In progress
    April 04, 2023 at 9:51 AM
    In progress
    April 04, 2023 at 9:51 AM

    Our team is currently performing updates on our backend, our panel will be unreachable during this time.

    It's estimated that the update will be completed within 1.5 hours.

    Our apologies for any inconvenience caused!

    Please let us know via email: hello@hyonix.com if you have any questions!

Mar 2023

3 Cabinets Offline in IAD1.
  • Resolved
    Resolved

    Our Administrators have been able to confirm that all Nodes are back up and running.

    Our Billing will reach out to affected clients regarding compensation in the next few days.

    We sincerely apologize for the inconvenience caused. The issue is not within our control so there were not many things we can do to fix the issue remotely, the delay was caused due to travel time and physical troubleshooting.

    Thank you for your patience and understanding during this issue!

    If you still having problem with your server, please hit up a ticket!

  • Monitoring
    Monitoring

    Our technician is co-operating with the Datacener to bring up the cabs.

    There was a mistake in cable routing from Datacenter side that cut the connection of our 3 cabinets to our core network cabinets.

    All cabinets fiber connections have been rerouted and are restoring at the moment.

    Our team is confirming the details and will post further updates as everything is confirmed and cleaned up.

  • Update
    Update

    Datacenter Technicians have acknowledged the issue and are checking on it.

    We've also dispatched our own technician to the Datacenter.

    Our team will post updates as soon as we heard back!

  • Update
    Update

    Datacenter NOC has got back to us and dispatched a technician on-site to check on the issue.

    Our team is currently standing by and waiting for their updates.

  • Identified
    Identified

    Our team has been aware of an issue where 3 of our cabinets in IAD1 have become unreachable.

    This includes the following Nodes ID:

    IAD1-S141 to IAD1-S224.

    Our team is currently contacting the Datacenter to get more information on this issue.

    We will provide updates as soon as we hear back from Datacenter NOC.

    We sincerely apologize for the inconvenience caused.

    Please let us know if you have any further questions.

Mar 2023 to May 2023

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