Hyonix - Notice history

All systems operational

Operational

Hyonix Panel - Operational

Hyonix Backend - Operational

Hyonix API - Operational

Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC1) - Operational

Miami, Florida (MIA1) - Operational

London, UK (LON1) - Operational

Amsterdam, NL (AMS1) - Operational

Hong Kong, HK (HKG1) - Operational

Tokyo, JP (TYO1) - Operational

Sydney, AU (SYD1) - Operational

Frankfurt, Germany (FRA10) - Operational

Toronto, Canada (TOR10) - Operational

Chicago, Illinois (CHI1) - Operational

Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC1) - Operational

Miami, Florida (MIA1) - Operational

London, UK (LON1) - Operational

Amsterdam, NL (AMS1) - Operational

Hong Kong, HK (HKG1) - Operational

Tokyo, JP (TYO1) - Operational

Sydney, AU (SYD1) - Operational

Frankfurt, Germany (FRA10) - Operational

Toronto, Canada (TOR10) - Operational

Chicago, Illinois (CHI1) - Operational

Notice history

Apr 2025

No notices reported this month

Mar 2025

Global Network Maintenance
  • Completed
    March 30, 2025 at 5:40 PM
    Completed
    March 30, 2025 at 5:40 PM

    Due to the amount of works and unexpected involved, we are unable to complete the maintenance in time and will have to reschedule this to next weekend. We will put up another scheduled maintenance soon!

    New York and London were completed, other locations were not proceeded and is not affected by this maintenance. We observed a brief 35 seconds network disruptions on those locations.

    If you have any issues with your services, please let us know via ticket!

    Thank you for your patience and understanding.

  • In progress
    March 28, 2025 at 10:00 AM
    In progress
    March 28, 2025 at 10:00 AM
    Maintenance is now in progress
  • Planned
    March 28, 2025 at 10:00 AM
    Planned
    March 28, 2025 at 10:00 AM

    We will be performing network configuration changes in the all locations in order to optimize performance of our global network.

    Start Time: 2025-03-29 00:00:00 UTC
    End Time: 2025-03-30 23:00:00 UTC

    Our engineers make every effort to minimize system impact, however, network reachability to servers may be affected up to 10 minutes while we perform this work. While it’s important to be aware of start and end times of the maintenance window, due to our redundant network architecture, our engineers expect that you may see little to no impact at all while the work is performed.

    If you have any questions, please let us know via ticket!

NYC network disruption
  • Resolved
    Resolved

    Our technician has arrived on-site and replaced the faulty transceiver, everything is back operational at this time. No further impact is expected.

    If you still have any issues, please let us know via ticket as soon as possible!

    Thank you for your patience and understanding on this issue!

  • Identified
    Identified

    Our team has confirmed the of our main upstream link is flapping and has been disabled, our technician has already been dispatched to check on the issue. We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    Our team has been aware that one of our upstream link has gone down, we are currently investigating this incident and will provide updates as we have more information.

    Currently everything remains operational and has been fallen back to our backup network. During this time, latency might be increased slightly.

    Thank you for your patience and understanding!

Ashburn, Virginia (IAD2) Periodic Connectivity Losses
  • Resolved
    Resolved

    We've been able to confirm that there is no further issues after the fixes. Our team will now close this incident and marked it as resolved.

    If you still experience any issues, please let us know via ticket as soon as possible!

    Thank you for your patience and understanding.

  • Monitoring
    Monitoring

    Our team has implemented a fix and the issue is expected to be resolved, however we are currently monitoring the result closely to see if there is any abnormal behaviors.

    If you still experience this issue, please reach out to us via ticket!

    We will post further updates as more information becomes available to us.

  • Investigating
    Investigating

    Our team is aware of an issue that is causing unstable connectivity in Ashburn, Virginia. We are currently investigating this incident and will post updates once we have new information.

    The issue is causing servers to be losing network connectivity for a period up to 5 minutes and recurring every 4-6 hours. Not all servers are affected by this incident.

    Our apologies for any inconvenience caused. We are actively working on a resolution at this time.

    Thank you for your patience and understanding!

Feb 2025

Email not working
  • Resolved
    Resolved

    Our email system has been restored at this time. If you are having issues receiving email from us (noreply@hyonix.com / hello@hyonix.com), please let us know via ticket!

    We apologies for any inconvenience that may have caused.

    Thank you for your patience and understanding!

  • Investigating
    Investigating

    Our team is aware that our emailing system is currently not working - we are proactively working on this and will provide updates as soon as possible!

    If you recently open a ticket or order a server, please login to our panel at: https://my.hyonix.com/ to check on status and open a new ticket if you have any questions.

    Our apologies for any inconvenience caused!

Feb 2025 to Apr 2025

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