Notice history

Operational

View current status

Jul 2023

Resolved
August 02, 2023 at 7:30 AMUTC
Resolved
August 02, 2023 at 7:30 AMUTC
As there was no further issues after 5 days, we will now close this incident!

If you have any further questions, please let us know.
Update
July 28, 2023 at 6:08 AMUTC
Update
July 28, 2023 at 6:08 AMUTC
GSL Network has confirmed that the maintenance is completed, the network loads have been restored to their transit on our IAD2 network.

We aplogizes for any inconvenience caused.

This status will remain active as we monitor the situation in the next 24 hours.
Monitoring
July 28, 2023 at 4:35 AMUTC
Monitoring
July 28, 2023 at 4:35 AMUTC
Our IAD2 network has now been restored, however our main uplink to GSL network is still under maintenance. We will monitor the progress and bring GSL network back up on our blend after they've completed maintenance.
Update
July 28, 2023 at 4:27 AMUTC
Update
July 28, 2023 at 4:27 AMUTC
Our technician has arrived on-site and currently working on a fix as we updates.
Identified
July 28, 2023 at 4:07 AMUTC
Identified
July 28, 2023 at 4:07 AMUTC
It appears that uplinks from our Upsteam has been cut off due to an emergency maintenance on their side: https://www.gslstatus.com/incidents/sl5s1fr8qgvx

We did have redundancy in place, however it was not kicked in due to a stale configuration from the previous maintenance in IAD1 (where our team has upgraded our core switches).

We are currently waiting for on-site tech to be arrived to do further troubleshooting and bring network back up.
Investigating
July 28, 2023 at 3:50 AMUTC
Investigating
July 28, 2023 at 3:50 AMUTC
Our team has been aware that our IAD2 network has become unreachable. We are currently looking into it.

Jun 2023

Resolved
July 03, 2023 at 4:55 PMUTC
Resolved
July 03, 2023 at 4:55 PMUTC
This incident has been resolved as our team did not see any issues with the affected components!
Monitoring
June 30, 2023 at 6:37 PMUTC
Monitoring
June 30, 2023 at 6:37 PMUTC
Our technician is currently on-site and has replaced the network optics, our NOC has confirmed that all uplinks are now back operational!

We are still actively monitoring this issue in the next 24 hours to see if there is any further problems.

If you are still seeing issues, please reach out to us via ticket!

Thank you for your patience and understanding.
Identified
June 30, 2023 at 6:06 PMUTC
Identified
June 30, 2023 at 6:06 PMUTC
It appears that one of our core uplinks was flapping due to a hardware (optics) issue, causing high packet loss/error rate. Our NOC has now disabled the faulty uplink and all traffic has been rerouted to our second uplink.

Our on-site tech is currently en-route for hardware replacement.

All servers have been back operational at this time.

We apologize for any inconvenience caused.

Thank you for your patience and understanding!
Investigating
June 30, 2023 at 5:45 PMUTC
Investigating
June 30, 2023 at 5:45 PMUTC
Our team is aware that our IAD2 location is currently unreachable. Our NOC is currently looking into this.

We will post updates as we receive more information.

Thank you for your patience and understanding.

Resolved
June 29, 2023 at 8:55 PMUTC
Resolved
June 29, 2023 at 8:55 PMUTC
There was a conflicted configuration on one of our edge switch that caused the uplink flaps, this has now been resolved!

The incident only affected a small portion of host nodes starting with IAD1 prefix, IAD2 host nodes are not affected.

If you still having issues, please hit up a ticket!

Thank you for your patience and understanding on this matter.
Identified
June 29, 2023 at 7:58 PMUTC
Identified
June 29, 2023 at 7:58 PMUTC
Our team is aware of network interruptions with a few host nodes in IAD1 locations.

Our NOC is currently working on this and will provide updates as we have more information!

Thank you for your patience and understanding!

May 2023

MAY13

Hyonix Panel Maintenance

CompletedMaintenance3 hours 25 minutes

Completed
May 13, 2023 at 6:30 PMUTC
Completed
May 13, 2023 at 6:30 PMUTC
We had issues minor issues during the maintenance so the duration was pro-longed.

This maintenance has now been completed successfully!

Our panel has bene back up operational.

If you have any further questions, please let us know via ticket!

Thank you for your patience and understanding.
In progress
May 13, 2023 at 3:07 PMUTC
In progress
May 13, 2023 at 3:07 PMUTC
Maintenance is now in progress.
Planned
May 13, 2023 at 3:05 PMUTC
Planned
May 13, 2023 at 3:05 PMUTC
Our team is performing upgrade on our panel at this moment. We will be back up very shortly!

All servers still remain operational at this time.

If you have any questions, please email us at hello@hyonix.com

Thank you for your patience and understanding!

Resolved
May 03, 2023 at 12:49 PMUTC
Resolved
May 03, 2023 at 12:49 PMUTC
All services have been restored at this time!

If you are still seeing issues, please contact us via email at hello@hyonix.com

Thank you for your patience and understanding!
Investigating
May 03, 2023 at 12:43 PMUTC
Investigating
May 03, 2023 at 12:43 PMUTC
Our team is currently investigating into this issue.

All servers are still operational!

If you have any questions, please contact us via email at hello@hyonix.com.

May 2023 to Jul 2023

Hyonix - Notice history

All systems operational

Notice history

Jul 2023

Jun 2023

May 2023