All systems operational

Services
Operational

Hyonix Panel

Operational
Hyonix Backend
Operational

Hyonix API

Operational
Virtualization Hosts
Operational
California, USA (LAX1)
Operational
Texas, USA (DAL1)
Operational
Virginia, USA (IAD1)
Operational

Virginia, USA (IAD2)

Operational
New York, USA (NYC1)
Operational

London, UK (LON1)

Operational

Amsterdam, NL (AMS1)

Operational
Core Networks
Operational

California, USA (LAX1)

Operational

Texas, USA (DAL1)

Operational

Virginia, USA (IAD1)

Operational

Virginia, USA (IAD2)

Operational

New York, USA (NYC1)

Operational

London, UK (LON1)

Operational

Amsterdam, NL (AMS1)

Operational

Notice history

Jul 2023

Network interruption in Virginia (IAD2)
  • Resolved
    Resolved

    As there was no further issues after 5 days, we will now close this incident!

    If you have any further questions, please let us know.

  • Monitoring
    Update

    GSL Network has confirmed that the maintenance is completed, the network loads have been restored to their transit on our IAD2 network.

    We aplogizes for any inconvenience caused.

    This status will remain active as we monitor the situation in the next 24 hours.

  • Monitoring
    Monitoring

    Our IAD2 network has now been restored, however our main uplink to GSL network is still under maintenance. We will monitor the progress and bring GSL network back up on our blend after they've completed maintenance.

  • Identified
    Update

    Our technician has arrived on-site and currently working on a fix as we updates.

  • Identified
    Identified

    It appears that uplinks from our Upsteam has been cut off due to an emergency maintenance on their side: https://www.gslstatus.com/incidents/sl5s1fr8qgvx

    We did have redundancy in place, however it was not kicked in due to a stale configuration from the previous maintenance in IAD1 (where our team has upgraded our core switches).

    We are currently waiting for on-site tech to be arrived to do further troubleshooting and bring network back up.

  • Investigating
    Investigating

    Our team has been aware that our IAD2 network has become unreachable. We are currently looking into it.

Virginia IAD1 Maintenance
  • Completed
    July 28, 2023 at 5:49 AM
    Completed
    July 28, 2023 at 5:49 AM

    Maintenance has completed successfully.

  • In progress
    July 21, 2023 at 10:26 PM
    In progress
    July 21, 2023 at 10:26 PM

    The maintenance is now in progress!

  • Planned
    July 21, 2023 at 10:00 PM
    Planned
    July 21, 2023 at 10:00 PM

    Our team will be doing audit and clean up in our IAD1 datacenter.

    We will replace degraded NVMe disks due to wear and tear and migrate clients to a node with new NVMe disks to ensure service level is up to standard.

    We expect very small impact during this maintenance, and a maximum of 45 minutes of network disruption as we perform migration on affected nodes. Servers should still be running during this time.

    Only nodes that have degraded local disks will be affected; all other nodes will remain operational.

Jun 2023

Network interruption in Virginia (IAD2)
  • Resolved
    Resolved

    This incident has been resolved as our team did not see any issues with the affected components!

  • Monitoring
    Monitoring

    Our technician is currently on-site and has replaced the network optics, our NOC has confirmed that all uplinks are now back operational!

    We are still actively monitoring this issue in the next 24 hours to see if there is any further problems.

    If you are still seeing issues, please reach out to us via ticket!

    Thank you for your patience and understanding.

  • Identified
    Identified

    It appears that one of our core uplinks was flapping due to a hardware (optics) issue, causing high packet loss/error rate. Our NOC has now disabled the faulty uplink and all traffic has been rerouted to our second uplink.

    Our on-site tech is currently en-route for hardware replacement.

    All servers have been back operational at this time.

    We apologize for any inconvenience caused.

    Thank you for your patience and understanding!

  • Investigating
    Investigating

    Our team is aware that our IAD2 location is currently unreachable. Our NOC is currently looking into this.

    We will post updates as we receive more information.

    Thank you for your patience and understanding.

Network interruption in Virginia (IAD1)
  • Resolved
    Resolved

    There was a conflicted configuration on one of our edge switch that caused the uplink flaps, this has now been resolved!

    The incident only affected a small portion of host nodes starting with IAD1 prefix, IAD2 host nodes are not affected.

    If you still having issues, please hit up a ticket!

    Thank you for your patience and understanding on this matter.

  • Identified
    Identified

    Our team is aware of network interruptions with a few host nodes in IAD1 locations.

    Our NOC is currently working on this and will provide updates as we have more information!

    Thank you for your patience and understanding!

May 2023

Hyonix Panel Maintenance
  • Completed
    May 13, 2023 at 6:30 PM
    Completed
    May 13, 2023 at 6:30 PM

    We had issues minor issues during the maintenance so the duration was pro-longed.

    This maintenance has now been completed successfully!

    Our panel has bene back up operational.

    If you have any further questions, please let us know via ticket!

    Thank you for your patience and understanding.

  • In progress
    May 13, 2023 at 3:07 PM
    In progress
    May 13, 2023 at 3:07 PM

    Maintenance is now in progress.

  • Planned
    May 13, 2023 at 3:05 PM
    Planned
    May 13, 2023 at 3:05 PM

    Our team is performing upgrade on our panel at this moment. We will be back up very shortly!

    All servers still remain operational at this time.

    If you have any questions, please email us at hello@hyonix.com

    Thank you for your patience and understanding!

Hyonix Panel and Website are down
  • Resolved
    Resolved

    All services have been restored at this time!

    If you are still seeing issues, please contact us via email at hello@hyonix.com

    Thank you for your patience and understanding!

  • Investigating
    Investigating

    Our team is currently investigating into this issue.

    All servers are still operational!

    If you have any questions, please contact us via email at hello@hyonix.com.

May 2023 to Jul 2023