Hyonix - Notice history

All systems operational

Services
Operational

Hyonix Panel - Operational

Hyonix Backend - Operational

Hyonix API - Operational

Virtualization Hosts
Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Reston, Virginia (IAD1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC1) - Operational

Miami, Florida (MIA1) - Operational

London, UK (LON1) - Operational

Amsterdam, NL (AMS1) - Operational

Hong Kong, HK (HKG1) - Operational

Tokyo, JP (TYO1) - Operational

Sydney, AU (SYD1) - Operational

Core Networks
Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Reston, Virginia (IAD1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC1) - Operational

Miami, Florida (MIA1) - Operational

London, UK (LON1) - Operational

Amsterdam, NL (AMS1) - Operational

Hong Kong, HK (HKG1) - Operational

Tokyo, JP (TYO1) - Operational

Sydney, AU (SYD1) - Operational

Notice history

Jan 2024

Dallas Network Partial Outage
  • Resolved
    Resolved

    As there was no further issue, this status has been marked as resolved.

  • Monitoring
    Update

    We have observed minor downtime with heavy packet losses caused by Zayo, our team has shifted to Cogent to ensure everything stays online. You might experience unoptimized route during this time.

    If you have any issues, please let us know via ticket!

    We will prolong this incident for another 24 hours for monitoring purposes.

  • Monitoring
    Monitoring

    Network has been back up at this time. There was manual errors from our upstream side that mistakenly shut our network and caused the outage. Our team is still working with them on this to make sure this won't happen again in the future.

    Our apologize for any inconvenience caused.

    We will closely monitor the issue for 24 hours before closing the incident. Please open a ticket if you are still seeing issues.

  • Identified
    Identified

    Upon further checking, the issue appears to be originated from our network upstream (GSL Network) side. Our team has reached out to them for further clarification.

  • Investigating
    Investigating

    Our team is aware that our Dallas (DAL1) network is currently unreachable. We are investigating into this.

Dec 2023

103.28.70.X Subnet can not reach internet.
  • Resolved
    Resolved

    Hivelocity has removed the announcement and the subnet should be working fine now!

    If there are any issues, please don't hesitate to let us know via a ticket and we'll be sure to double-check them for you.

    Our apologies for any inconvenience caused.

  • Identified
    Update

    As a workaround, kindly set your DNS to Cloudflare: 1.1.1.1 / 1.0.0.1 and all services not using Google will work.

    This is mainly because Google does not honor RPKI validation while Cloudflare does.

    https://rpki-validator.ripe.net/ui/103.28.70.0%2F24/AS29802

    Hivelocity has acknowledged and is currently working on the issue!

  • Identified
    Identified

    Our team is aware of an issue where servers using IP Range: 103.28.70.X is unable to reach the internet.

    The core reason is that our previous Upstream Hivelocity has a stale route on their network and taking priority over our current announcement with GSL Networks.

    https://bgp.tools/prefix/103.28.70.0/24#connectivity

    We are currently waiting for Hivelocity NOC to respond and withdraw the announcement.

    Please let us know via ticket if you have any questions!

Nov 2023

Network Maintenance in London (LON1)
  • Completed
    November 18, 2023 at 5:00 AM
    Completed
    November 18, 2023 at 5:00 AM

    Maintenance has completed successfully

  • In progress
    November 18, 2023 at 4:00 AM
    In progress
    November 18, 2023 at 4:00 AM

    Maintenance is now in progress

  • Planned
    November 18, 2023 at 4:00 AM
    Planned
    November 18, 2023 at 4:00 AM

    Our team has received a notification from our upstream (Hydra Communications) that they will perform a maintenance on their core routers due to a bug that causes occasional packet losses in recent days.

    It is expected that your services might become unreachable or with degraded performance during the maintenance timeframe for up to 5-10 minutes. Our team has made sure to schedule this in off-peak hours to minimize impact.

    Timeframe: Saturday 18th November, from 04:00 AM - 05:00 AM GMT

    If you have any questions, please let us know via ticket.

Nov 2023 to Jan 2024

Next