All systems operational

Services
Operational
Hyonix Panel
Operational
Hyonix Backend
Operational
Hyonix API
Operational
Virtualization Hosts
Operational
California, USA (LAX1)
Operational
Texas, USA (DAL1)
Operational
Virginia, USA (IAD1)
Operational

Virginia, USA (IAD2)

Operational
New York, USA (NYC1)
Operational
London, UK (LDN1)
Operational
Core Networks
Operational

California, USA (LAX1)

Operational

Texas, USA (DAL1)

Operational

Virginia, USA (IAD1)

Operational

Virginia, USA (IAD2)

Operational

New York, USA (NYC1)

Operational

London, UK (LDN1)

Operational

Notice history

May 2023

Hyonix Panel Maintenance
Hyonix Panel and Website are down

Apr 2023

New York Network Upgrade
  • Completed
    April 29, 2023 at 8:20 PM

    Maintenance has completed successfully!

    If you still having issues, please let us know via ticket.

  • In progress
    April 29, 2023 at 5:59 PM

    Maintenance is now in progress!

    Our team will post updates if there is anything new!

  • Planned
    April 29, 2023 at 2:00 PM

    Our team is looking to upgrade uplinks in New York to 2x100G instead of Nx10G.

    No downtime is expected, however brief packet losses might happen as we transfer the loads and configurations between old and new uplinks.

    Our team has carefully planned the maintenance and will do our best to make sure the maintenance completed swiftly.

    If you have any questions, please let us know via ticket!

Hyonix Panel Maintenance

Mar 2023

3 Cabinets Offline in IAD1.
  • Resolved

    Our Administrators have been able to confirm that all Nodes are back up and running.

    Our Billing will reach out to affected clients regarding compensation in the next few days.

    We sincerely apologize for the inconvenience caused. The issue is not within our control so there were not many things we can do to fix the issue remotely, the delay was caused due to travel time and physical troubleshooting.

    Thank you for your patience and understanding during this issue!

    If you still having problem with your server, please hit up a ticket!

  • Monitoring

    Our technician is co-operating with the Datacener to bring up the cabs.

    There was a mistake in cable routing from Datacenter side that cut the connection of our 3 cabinets to our core network cabinets.

    All cabinets fiber connections have been rerouted and are restoring at the moment.

    Our team is confirming the details and will post further updates as everything is confirmed and cleaned up.

  • Identified

    Datacenter Technicians have acknowledged the issue and are checking on it.

    We've also dispatched our own technician to the Datacenter.

    Our team will post updates as soon as we heard back!

  • Identified

    Datacenter NOC has got back to us and dispatched a technician on-site to check on the issue.

    Our team is currently standing by and waiting for their updates.

  • Identified

    Our team has been aware of an issue where 3 of our cabinets in IAD1 have become unreachable.

    This includes the following Nodes ID:

    IAD1-S141 to IAD1-S224.

    Our team is currently contacting the Datacenter to get more information on this issue.

    We will provide updates as soon as we hear back from Datacenter NOC.

    We sincerely apologize for the inconvenience caused.

    Please let us know if you have any further questions.

Mar 2023 to May 2023