Hyonix - Notice history

It appears that due to the recent power outages, one of our network optics to the main network were affected and has became faulty causing the entire connection to constantly flaps, due to the link keeps flapping and not going down entirely, the auto fallback procedure did not kick in.

We've now disabled this faulty port and re-enabled our main network. Everything remains stable at this time. Our technician is scheduled to go to the Datacenter to perform replacement of the network optics by end of tomorrow, no further network impact is expected on our end at this time.

Our apologies for any inconvenience caused. We understand that the recent incidents have raised concerns about our service quality. Please rest assured that we are working actively internally to make sure these kind of incidents to not resurface again.

Our team is still pending Reason for outage (RFO) from the Datacenter in the recent power outage and steps taken to prevent this from happening again as they mentioned that they are conducting a throughout review before issuing an official statement. We will post update here once we hear back from them

Thank you for your patience and understanding on this matter!

We've been able to narrow this down to network-only event and not power event. Our team is looking into this.

We are observing very high packet losses toward our network, suspecting transport fault to our core network location.

Our team is forcing fall back to backup network at this time. Elevated latency is expected until we restore the main network.

It appears that our infrastructure is down again just now. We are contacting Datacenter for more information at this time.

Further updates will follow as we receive information from Datacenter staff.

Our apologies for any inconvenience caused. Please rest assured that our team is actively working on this issue at the moment.

Power and network have been restored completely. Our team will keep this incident open until we receive an official update from the datacenter.

Datacenter electrical engineers are on-site and working to restore power to racks.

Uninterruptible Power Supply (UPS) could not be turned on due to the fire alarms went off.

There is no official estimation as to when this will be completed yet. Our team is still on-site and actively working to get more information at this time.

Our in-house technician has arrived on site and confirmed that all our devices are not affected. We still haven't heard back from Datacenter site team about estimated time of restoration at this time.

Our team is still working actively on this and will provide more updates soon!

The Datacenter has confirmed that the fire alarm went off, which is why all power within the suite was cut.

Currently, the power is being restored to the suite as the site team is clearing the alarm and assessing the damages. However, it will take time to restore power to the racks. We are still trying to get an estimation from the Datacenter on when our racks can be restored.

We will provide more updates as we receive more information from the Datacenter! Thank you for your patience and understanding on this issue.

We've received notification from the Datacenter that the entire suite is experiencing power outages. Datacenter operator is aware of this situation and is investigating into it.

Our in-house technician has been dispatched on site at this time. Estimated 30-40 minutes for arrival.

We are still actively working with the Datacenter on this issue and will provide updates as more information is available to us.

Our apologies for any inconvenience caused.

There has been no further errors since the replacement. Our team will close this incident at this time as all services are online and stable.

Please let us know via ticket if you still have any issues!

We've completed the replacement, all connections are now back online and stable. Our team is currently monitoring these connections to see if any further issues.

All services are confirmed to be online, no further impact is expected at this time.

Currently we are attempting to replace the cross-connect fiber at this time. Disruptions is expected due to current connection constantly throwing errors.

Service is currently up, but we are expecting that it might go down again since our team is seeing many errors toward this cabinet connections. We are still working actively with the datacenter to clarify on the issue.

All services are back online at this time. We are still working with Datacenter technician for clarifications.

Our technician and datacenter technicians are at the cabinet troubleshooting the issue, first look it doesn't appear to be power issue, all connection between our cabinet and our core networks were not connecting. We are currently escalating to Datacenter intra-datacenter cross connect department to confirm the issue.

Currently local technician has been dispatched to the site to physically investigate on the issue, estimated time of arrival is 30 minutes.

We've experienced another attack flood, our team is actively mitigating at this moment.

All services remains online with a slight network disruption, observed maximum of 3 minutes.

We will continue to monitor and will post update as we receive more information.

We've experienced a network attack which exceeded our local capacity and brought the link down. Our team has been aware and started to mitigate as soon as we receive alerts.

As of now, all services are fully operational, we are currently monitoring the situation and will provide feedback as we have more information. We've observed network disruptions up to 6 minutes.

Our apologies for any inconvenience caused.

Please let us know via ticket if you still experiencing any issues.

Our technician has arrived on-site and replaced the faulty transceiver, everything is back operational at this time. No further impact is expected.

If you still have any issues, please let us know via ticket as soon as possible!

Thank you for your patience and understanding on this issue!

Our team has confirmed the of our main upstream link is flapping and has been disabled, our technician has already been dispatched to check on the issue. We are continuing to work on a fix for this incident.

We've been able to confirm that there is no further issues after the fixes. Our team will now close this incident and marked it as resolved.

If you still experience any issues, please let us know via ticket as soon as possible!

Thank you for your patience and understanding.

Our team has implemented a fix and the issue is expected to be resolved, however we are currently monitoring the result closely to see if there is any abnormal behaviors.

If you still experience this issue, please reach out to us via ticket!

We will post further updates as more information becomes available to us.