London, UK (LON1) experiencing degraded performance

London Servers Degraded Performance
  • Monitoring
    Monitoring

    After several hours of utilization of the portable conditioning units, all servers and network equipment are now within their operating temperatures.

    Currently, we are awaiting communication from datacenter operations regarding the malfunctioning cooling unit. At present, the projected timeframe for resolution remains the same on Monday the 18th, by the end of the day.

  • Identified
    Identified

    The Datacenter is currently mitigating the issues by installing portable cooling units, while waiting for 3rd party vendors to arrive and troubleshoot/replace the failed unit.

    We are seeing temperatures starting to decrease to acceptable values, majority of nodes should be working normally, however a few nodes are still throttling.

    We are expecting this issue to be solved by end of day. Our team will post updates as we receive more information from Datacenter Operators.

    Our apologies for any inconvenience caused.

  • Investigating
    Investigating

    Our team is aware that London servers are experiencing drastic performance issues, this is due to our Datacenter temperature has overheated which caused all servers performance to be throttled.


    The core reason is the a cooling unit (AHU) has been failed, but redundancy did not kick in. We are currently checking with Datacenter Operators and will update here as soon as we have new information.

    All host nodes have not been down yet. We will closely monitor the incident and will provide notifications if any nodes go down.

Services
Operational

Hyonix Panel

Operational
Hyonix Backend
Operational

Hyonix API

Operational
Virtualization Hosts
Degraded performance
California, USA (LAX1)
Operational
Texas, USA (DAL1)
Operational
Virginia, USA (IAD1)
Operational

Virginia, USA (IAD2)

Operational
New York, USA (NYC1)
Operational

London, UK (LON1)

Degraded performance

Amsterdam, NL (AMS1)

Operational
Core Networks
Operational

California, USA (LAX1)

Operational

Texas, USA (DAL1)

Operational

Virginia, USA (IAD1)

Operational

Virginia, USA (IAD2)

Operational

New York, USA (NYC1)

Operational

London, UK (LON1)

Operational

Amsterdam, NL (AMS1)

Operational

Recent notices

March 18, 2024

March 17, 2024

London Servers Degraded Performance
  • Monitoring
    Monitoring

    After several hours of utilization of the portable conditioning units, all servers and network equipment are now within their operating temperatures.

    Currently, we are awaiting communication from datacenter operations regarding the malfunctioning cooling unit. At present, the projected timeframe for resolution remains the same on Monday the 18th, by the end of the day.

  • Identified
    Identified

    The Datacenter is currently mitigating the issues by installing portable cooling units, while waiting for 3rd party vendors to arrive and troubleshoot/replace the failed unit.

    We are seeing temperatures starting to decrease to acceptable values, majority of nodes should be working normally, however a few nodes are still throttling.

    We are expecting this issue to be solved by end of day. Our team will post updates as we receive more information from Datacenter Operators.

    Our apologies for any inconvenience caused.

  • Investigating
    Investigating

    Our team is aware that London servers are experiencing drastic performance issues, this is due to our Datacenter temperature has overheated which caused all servers performance to be throttled.


    The core reason is the a cooling unit (AHU) has been failed, but redundancy did not kick in. We are currently checking with Datacenter Operators and will update here as soon as we have new information.

    All host nodes have not been down yet. We will closely monitor the incident and will provide notifications if any nodes go down.

March 16, 2024

March 15, 2024

March 14, 2024

March 13, 2024

March 12, 2024

Show notice history