All systems operational

Services
Operational

Hyonix Panel

Operational
Hyonix Backend
Operational

Hyonix API

Operational
Virtualization Hosts
Operational
California, USA (LAX1)
Operational
Texas, USA (DAL1)
Operational
Virginia, USA (IAD1)
Operational

Virginia, USA (IAD2)

Operational
New York, USA (NYC1)
Operational

London, UK (LON1)

Operational

Amsterdam, NL (AMS1)

Operational
Core Networks
Operational

California, USA (LAX1)

Operational

Texas, USA (DAL1)

Operational

Virginia, USA (IAD1)

Operational

Virginia, USA (IAD2)

Operational

New York, USA (NYC1)

Operational

London, UK (LON1)

Operational

Amsterdam, NL (AMS1)

Operational

Notice history

Apr 2024

No notices reported this month

Mar 2024

London Servers Degraded Performance
  • Monitoring
    Update

    The Datacenter has updated us the following:

    > The faulty AHU (F4) is partly operational, and contractors will be returning tomorrow to begin work on the faulty compressor circuit. We're optimistic that it will be fully operational by close of business this Thursday.

    Our team will update this status once we receive any news from them.

  • Monitoring
    Monitoring

    After several hours of utilization of the portable conditioning units, all servers and network equipment are now within their operating temperatures.

    Currently, we are awaiting communication from datacenter operations regarding the malfunctioning cooling unit. At present, the projected timeframe for resolution remains the same on Monday the 18th, by the end of the day.

  • Identified
    Identified

    The Datacenter is currently mitigating the issues by installing portable cooling units, while waiting for 3rd party vendors to arrive and troubleshoot/replace the failed unit.

    We are seeing temperatures starting to decrease to acceptable values, majority of nodes should be working normally, however a few nodes are still throttling.

    We are expecting this issue to be solved by end of day. Our team will post updates as we receive more information from Datacenter Operators.

    Our apologies for any inconvenience caused.

  • Investigating
    Investigating

    Our team is aware that London servers are experiencing drastic performance issues, this is due to our Datacenter temperature has overheated which caused all servers performance to be throttled.


    The core reason is the a cooling unit (AHU) has been failed, but redundancy did not kick in. We are currently checking with Datacenter Operators and will update here as soon as we have new information.

    All host nodes have not been down yet. We will closely monitor the incident and will provide notifications if any nodes go down.

Feb 2024

New York Network Hiccups
  • Resolved
    Resolved

    As there were no further issues. This incident has been marked as resolved.

  • Monitoring
    Monitoring

    Our upstream provider has informed us that most routes have now been restored locally to New York. Our team continues to monitor the situation closely.

    If you're experiencing increased latency or any other issues, please report them to us through our ticketing system.

  • Identified
    Update

    Our upstream (GSL Network) has already been aware of the issue and is currently working on it. Estimated time for completion is within 24 hours from now.


    Our team will update this status as we have more information.

    Thank you for your patience and understanding!

  • Identified
    Identified

    Our team has been aware of an issue that caused increased latency in New York location as all traffic is being re-routed through Virginia instead.

    We have reached out to upstream for clarification as even though their maintenance has been completed, the routing has not returned to its optimal state.

    Further update will be posted as we receive responses from them.

    Our apologies for any inconvenience caused.

  • Resolved
    Resolved

    At approximately 9:38 AM UTC, our network experienced a brief downtime (5 minutes) due to urgent maintenance undertaken by GSL Networks on our primary network connection (details here: https://www.gslstatus.com/incidents/ydp4n43jhb4b). Fortunately, our backup system quickly took over, ensuring the continuation of network service.

    We apologize for any delay in communicating this update, which was caused by technical difficulties with our status platform and the concurrent national holidays.

    Should you encounter any further issues, we encourage you to reach out through our ticketing system.

Feb 2024 to Apr 2024