Hyonix - London Servers Degraded Performance – Incident details

This incident has been resolved as Datacenter has replaced the AHU, cooling temperature has been back to operational range.

The Datacenter has updated us the following:

> The faulty AHU (F4) is partly operational, and contractors will be returning tomorrow to begin work on the faulty compressor circuit. We're optimistic that it will be fully operational by close of business this Thursday.

Our team will update this status once we receive any news from them.

After several hours of utilization of the portable conditioning units, all servers and network equipment are now within their operating temperatures.

Currently, we are awaiting communication from datacenter operations regarding the malfunctioning cooling unit. At present, the projected timeframe for resolution remains the same on Monday the 18th, by the end of the day.

The Datacenter is currently mitigating the issues by installing portable cooling units, while waiting for 3rd party vendors to arrive and troubleshoot/replace the failed unit.

We are seeing temperatures starting to decrease to acceptable values, majority of nodes should be working normally, however a few nodes are still throttling.

We are expecting this issue to be solved by end of day. Our team will post updates as we receive more information from Datacenter Operators.

Our apologies for any inconvenience caused.