Hyonix - Singapore (SIN1) Network Outage – Incident details

We've now restored to original configuration as our main upstream has been fully back up and remained stable. This incident is now resolved.

We've been able to fully reroute to our alternative upstream at this time, all services are back online. Customers might see elevated latency as the main upstream is disabled, our team will re-enable the main upstream once we confirmed that they are back online and stable.

We are able to confirm that one of our main upstream is currently experiencing partial outages, where it becomes unreachable from many networks but not all. It appears that the main upstream still announcing our subnets despite experiencing outages, preventing automatic failover to our alternative upstream.

Our team has started to reroute to alternative upstream manually at this time.