UK-LON-92 hardware failure

Resolved

Minor outage

Started over 5 years agoJune 26, 2021Lasted 33 hours 21 minutesJune 26, 20215:05 PMJune 28, 20212:26 AMUTC

Affected

Virtualization Hosts

London, United Kingdom (LON1)

Updates

Resolved
June 28, 2021 at 2:26 AMUTC
Resolved
June 28, 2021 at 2:26 AMUTC
After extended effort for recovering the host node, it's unfortunate to say that none of the method has succeeded. Therefore, we've processed a replacement of affected server and compensating for the losses.

An email has been sent to affected customers.

We are really sorry for any inconveniences caused, and thank you for your patience and understanding!
Update
June 26, 2021 at 9:19 PMUTC
Update
June 26, 2021 at 9:19 PMUTC
Our technician has been looking into the issue and found out that the disk array (containing 2 disks mirrored each other in RAID1) is corrupted. Our staff is performing various of data recovery method available. The ETA might take up to several hours due to the amount of data on the server.
Identified
June 26, 2021 at 5:05 PMUTC
Identified
June 26, 2021 at 5:05 PMUTC
We've been aware of our host node: UK-LON-92 being offline, our staff has identified that the issue was caused due to server disk failing.

Our staff is currently working on this issue and are actively working with the Datacenter at the moment.

Hyonix - UK-LON-92 hardware failure – Incident details