Hyonix - Notice history

All systems operational

Services
Operational

Hyonix Panel - Operational

Hyonix Backend - Operational

Hyonix API - Operational

Virtualization Hosts
Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Reston, Virginia (IAD1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC1) - Operational

Miami, Florida (MIA1) - Operational

London, UK (LON1) - Operational

Amsterdam, NL (AMS1) - Operational

Hong Kong, HK (HKG1) - Operational

Tokyo, JP (TYO1) - Operational

Sydney, AU (SYD1) - Operational

Core Networks
Operational

Los Angeles, California (LAX1) - Operational

Dallas, Texas (DAL1) - Operational

Reston, Virginia (IAD1) - Operational

Ashburn, Virginia (IAD2) - Operational

New York, New York (NYC1) - Operational

Miami, Florida (MIA1) - Operational

London, UK (LON1) - Operational

Amsterdam, NL (AMS1) - Operational

Hong Kong, HK (HKG1) - Operational

Tokyo, JP (TYO1) - Operational

Sydney, AU (SYD1) - Operational

Notice history

Dec 2021

IP not reachable
  • Resolved
    Resolved

    All servers on this IP range has now been replaced.

    If your server still not reachable, please let us know via ticket!

  • Identified
    Update

    We are currently working on swapping out all IPs in this range as there was no communication from our lessor despite we've used all communication method available.

    Affected customers will receive a notification with more details after it's been completed!

    We thank you for your patience and understanding with us on this matter.

    Please let us know if you have any questions!

  • Identified
    Identified

    We are currently in a dispute process with one of our IP lessors (subnet: 185.244.37.0/24) and the lessor has decided to withdraw the IP range from our network announcement.

    Our team is currently working with them on a resolution, however we haven't heard responses from their side at this time.

    If you have servers with an IP within that range (185.244.37.0-185.244.37.255), please open a ticket so we can assign a new IP to your server.

    If you have any questions, please let us know via ticket as well.

    Our apologies for any inconvenience caused!

Nov 2021

California location migration
  • Update
    November 14, 2021 at 3:25 AM
    Completed
    November 14, 2021 at 3:25 AM

    An email has been issued to clarify questions/concerns about this migration!

    If you have any further questions, please reach out to us at hello@hyonix.com or open a ticket directly on our client dashboard!

  • Completed
    November 13, 2021 at 10:04 PM
    Completed
    November 13, 2021 at 10:04 PM

    All services have now been reinstated.

    We sincerely apologize for the extended downtime. There were unforeseen delays that we have not accounted for during the process.

    There will be another update as we conduct the migration.

  • Update
    November 13, 2021 at 9:41 PM
    In progress
    November 13, 2021 at 9:41 PM

    75% of CA nodes have been brought online!

  • Update
    November 13, 2021 at 9:17 PM
    In progress
    November 13, 2021 at 9:17 PM

    50% have been brought online!

  • Update
    November 13, 2021 at 9:00 PM
    In progress
    November 13, 2021 at 9:00 PM

    30% of nodes have been now brough online!

    Our staffs are actively working on other nodes as we talk.

  • Update
    November 13, 2021 at 8:19 PM
    In progress
    November 13, 2021 at 8:19 PM

    Our staffs are still working on the upgrade process. We have been slightly delayed due to technical difficulties from Datacenter side.

    Further updates will be followed!

  • Update
    November 13, 2021 at 7:14 PM
    In progress
    November 13, 2021 at 7:14 PM

    Equipments have been arrived at the new Datacenter (Equinix LA3), our staffs are performing upgrades and re-racking nodes.

  • Update
    November 13, 2021 at 6:20 PM
    In progress
    November 13, 2021 at 6:20 PM

    All servers have been shutdown.

    Our staffs are currently working on de-racking the equipments.

  • In progress
    November 13, 2021 at 6:12 PM
    In progress
    November 13, 2021 at 6:12 PM

    We have begun checking into servers and powering down each nodes (one-by-one).

    CA-1 has now been shutdown.

  • Planned
    November 13, 2021 at 6:00 PM
    Planned
    November 13, 2021 at 6:00 PM

    Our team will be migrating the virtualization hosts from our current LA datacenter (6171 W Century Blvd) to our new datacenter at Equinix LA3 (1920 E Maple Ave).

    By doing this maintenance, we will also perform the following upgrades:

    • Upgrade all servers networks to 10 Gbps (with 40 Gbps port capability per node). The current port is 1 Gbps.
    • Upgrade our network blend with 40 Gbps DDOS protection.
    • Complete redundancy (A+B power) with N+1 backup generator.
    • Add backbones between our existing locations (Virginia, New York).

    The upgrades will be automatically applied to your server for free of charge!

    Our team will have 2 people on-site to make sure the migration goes smoothly! It's estimated that there will be 1-3 hours of downtime. Our staffs will make sure to minimize the downtime where possible.

    If you have any questions about the migration, please contact us via ticket!

    Thank you for your understanding on this matter.

  • In progress
    November 13, 2021 at 5:57 PM
    In progress
    November 13, 2021 at 5:57 PM

    Our staffs have arrived at the datacenter and waiting to proceed with the maintenances.

UK-LON-38 Hardware error
  • Resolved
    Resolved

    All servers have now been migrated to a newer node with NVMe disk and 40 Gbps uplinks!

  • Identified
    Identified

    Our staff has confirmed that the disk has failed. We are currently performing an array rebuild and bringing the node back up!

    Estimated time: 1 hours 30 minutes.

  • Investigating
    Update

    The Datacenter technician has arrived on-site and is currently working on it!

    Our apologies for the delays in the process.

  • Investigating
    Investigating

    Our team has been aware that servers under node: UK-LON-38 are currently not reachable due to a hardware failure. We are currently working with the Datacenter to troubleshoot the issue.

    Additional updates will be followed as soon as we got news!

    Thank you for your patience and understanding.

Oct 2021

Hyonix Panel and Website are down.
  • Resolved
    Resolved

    We just resolved the issue!

  • Monitoring
    Monitoring

    Our technician has been able to fix the issue and brought the services back up!

    We will be monitoring to see if the issue continues.

    All other services (including servers) are operational during this time - only our website was affected.

    Thank you for your patience and understanding!

  • Investigating
    Investigating

    Our team is aware that our website and panel have been down, we are currently investigating this incident and will post updates as soon as we hear back!

US-VA-386 down
  • Resolved
    Resolved

    All servers have been migrated, the issue has been resolved.

  • Identified
    Identified

    Our technician was able to check the node and found out the OOB (Idrac) and RAM component had failed. We've replaced the RAM and brought the node online.

    In order to make sure the issue won't affect our customers in the future, we've scheduled a quick migration of all servers on this node and will be completed in ~3 hours. Updates will be followed once we have made progress!

    All servers are currently online, we will add an update on when the migration started.

  • Investigating
    Investigating

    We've been aware of an issue where node VA-386 is down, our technician is currently look into this issue. We will update this status once we have more information!

VA-372 and VA-376 hardwares issue
  • Resolved
    Resolved

    Servers on the following nodes: VA-372 and VA-376 have been migrated to a brand new nodes.

    Our staffs have taken down VA-372 and VA-376 for internal troubleshooting.

    All affected clients will be updated with compensation very shortly!

    Thank you for your patience and understanding on this issue.

  • Identified
    Update

    We are currently migrating all servers over new nodes. All servers will be powered down during this time.

    Estimated time is ~30-45 minutes.

  • Identified
    Identified

    Our technician has arrived on-site, and we are working to replace hardware. We've tested with a new NVMe but the issues seems to be existed still.

    In order to make sure everything will run smoothly and minimize the downtime, we will perform a complete migration to the new nodes.

    The current estimated time is ~1.5 hours as we need to rack up new servers at our datacenter and set it up.

    Thank you for your patience and understanding.

  • Investigating
    Investigating

    Our technicians have been made aware of a hardware issue on node: VA-372 and VA-376 that causes your server to randomly crashed and shut down.

    We are currently investigating this incident and have dispatched on-site staff to check on these 2 nodes. Updates will be posted as soon as we hear back from the team.

    Our apologies for any inconvenience caused. Thank you for your patience and understanding!

  • Resolved
    Resolved

    Servers on the following nodes: VA-372 and VA-376 have been migrated to a brand new nodes.

    Our staffs have taken down VA-372 and VA-376 for internal troubleshooting.

    All affected clients will be updated with compensation very shortly!

    Thank you for your patience and understanding on this issue.

Oct 2021 to Dec 2021

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