Hyonix - NYC network maintenance – Maintenance details

The issue has been solved at this time. We no longer see any packet losses or unreachability issues.

All servers have now been up and remained stable. We've successfully migrated to new Core routers and new network design, which will allow us to scale further without performance penalty.

Our team will add more capacity next weekend as a part of this upgrade. We will put up another announcement once confirmed.

Please let us know if you via ticket if you still experience any issues.

Our apologies for any inconvenience caused during this process.

Thank you for your patience and understanding!

Our team is still working on the issue.

As noted, majority of servers have been back to normal, we are still observing packet losses toward a few IP ranges and are looking into it.

Our team will post update once we have more information.

Most of our IPs are functional, we are aware of a few subnets still flapping, causing spikes in latency and 5-12% packet losses, our team is investigating on this issue.

All downlinks to our core routers have been migrated successfully at this time.

We are still in the mid of transferring downlinks of old Core router to new, it is expected that servers will experience intermittent packet losses or be unreachable for short period amount of time during this process.

Our backup upstream did not pickup our subnets immediately and has resulted in a slight downtime of 5-10 minutes. All subnets have been back online at this time.

All of our Edge switches have been updated to latest firmware and configuration at this time. Our team is currently upgrading Core routers to newer hardware. It is expected that your servers will have packet losses or unreachable during this time as we transfer loads back and forth between old and new cores, with new uplinks.