Scheduled for July 19, 2024 at 9:00 PM – August 03, 2024 at 1:12 PM
Affects
Virtualization Hosts
Under maintenance from 9:00 PM to 1:12 PM
London, UK (LON1)
Under maintenance from 9:00 PM to 1:12 PM
Core Networks
Under maintenance from 9:00 PM to 1:12 PM
London, UK (LON1)
Under maintenance from 9:00 PM to 1:12 PM
Updates
Completed
August 03, 2024 at 1:12 PM
Completed
August 03, 2024 at 1:12 PM
We've completely decommissioned old London Datacenter. This maintenance is now completed as we've been able to confirm that the new London Datacenter is running stable.
If you have any issues with your London servers, please let us know via ticket.
Thank you for your patience and understanding on this matter!
Update
July 28, 2024 at 8:26 AM
In progress
July 28, 2024 at 8:26 AM
We are disconnecting old Datacenter at this time. Our team will be closely monitoring the process. It is expected that there will be some packet losses/ brief network disruption during this time as we transfer network loads between 2 Datacenters.
Update
July 27, 2024 at 5:26 PM
In progress
July 27, 2024 at 5:26 PM
We've now completed all host nodes migration, our team is monitoring and re-checking to see if there is any other issues before we completely disconnect the old Datacenter.
We will post more update if any issues arise.
Update
July 21, 2024 at 8:48 PM
In progress
July 21, 2024 at 8:48 PM
We've completed migration of 90% of our infrastructure. The remaining maintenance will take place next Saturday (London time) to ensure minimal impact to customers.
Average downtime at this time is 1 hour 34 minutes per node, there were some unexpected issues where hardware were not being recognized or just straight up faulty (after the quality test) after the migration, which required a hard reboot to proceed with replacements.
Any affected customers will be notified and compensated promptly.
All nodes are now fully operational and we do not expect any further interruptions until next weekend!
Thank you for your patience and understanding on this matter.
If you still seeing issues, please contact us via ticket.
Update
July 20, 2024 at 7:44 PM
In progress
July 20, 2024 at 7:44 PM
We've completed migration of 45% of our infrastructure, we've hit some unexpected issues but all looking good at this time.
Average downtime thus far is 1 hour 28 minutes per node, still below our estimated downtime!
Our team will continue migrating the remaining in a few hours - hopefully to push faster progress by tomorrow.
Update
July 20, 2024 at 1:49 PM
In progress
July 20, 2024 at 1:49 PM
We've completed migration of 25% of our infrastructure to the new Datacenter smoothly with very minimal impact.
Average network downtime is 50 minutes as opposed to the expected 2-4 hours. Affected servers is being announced.
Our on-site technician is working very slowly to ensure the migration happen smoothly with no errors.
Please let us know if you have any further questions.
In progress
July 19, 2024 at 9:00 PM
In progress
July 19, 2024 at 9:00 PM
Maintenance is now in progress
Planned
July 19, 2024 at 9:00 PM
Planned
July 19, 2024 at 9:00 PM
Due to the recent quality issues with our current London Datacenter (multiple random overheating issues), we will be performing migration to new Datacenter in the next 2 weeks. Migrations will be done in batches, affected services will be notified approximately 24 hours prior and the migration is expected to happen very seamlessly.
Our team has prepared interconnection between 2 Datacenters at this time to ensure everything go smoothly during this migration.
Customers servers will not be shutdown during this process, however, there will be network disruptions as we migrate your data to the new Datacenter. The expected network downtime per server is estimated to be 2-4 hours.
Our team will only perform migration in off-peak hours to prevent impacts to customer usage, the works will commence at 10PM in Friday, 19th July 2024 UTC+0.
Please let us know via ticket if you need any further clarification!
