Hyonix - Possible network hiccup in Virginia – Incident details

All systems operational

Possible network hiccup in Virginia

Resolved
Under maintenance
Started over 3 years agoLasted 3 days

Affected

Core Networks

Under maintenance from 9:12 PM to 10:11 PM

Ashburn, Virginia (IAD2)

Under maintenance from 9:12 PM to 10:11 PM

Updates
  • Resolved
    UTC
    Resolved

    As everything seems stabilized, we will now close this emergency maintenance!

  • Monitoring
    UTC
    Monitoring

    VA2 network has now been back up, (VA1 was not affected by the downtime).

    If you have any questions, please let us know via ticket!

  • Update
    UTC
    Update

    Our upstream has started to perform maintenance, our link is being shifted to backup link, however we are aware that some destination have not fully fall-back (still on the same route to our main upstream), our team is looking into this as we talk.

  • Identified
    UTC
    Identified

    Our main upstream in Virginia has notified us that they've spotted a bug in their router that might cause increased latency or small downtimes, however no issues have been found so far.

    It's been scheduled in 13 hours (5AM EST) for them to upgrade the core router to fix this issue.

    Our team is currently monitoring the issue and will shift to backup link before their upgrade happens so there won't be any downtime.