UK-LON-38 Hardware error

Resolved

Minor outage

Started almost 5 years agoNovember 01, 2021Lasted about 13 hoursNovember 01, 20213:25 AM4:13 PMUTC

Affected

Virtualization Hosts

London, United Kingdom (LON1)

Updates

Resolved
November 01, 2021 at 4:13 PMUTC
Resolved
November 01, 2021 at 4:13 PMUTC
All servers have now been migrated to a newer node with NVMe disk and 40 Gbps uplinks!
Identified
November 01, 2021 at 11:55 AMUTC
Identified
November 01, 2021 at 11:55 AMUTC
Our staff has confirmed that the disk has failed. We are currently performing an array rebuild and bringing the node back up!

Estimated time: 1 hours 30 minutes.
Update
November 01, 2021 at 10:47 AMUTC
Update
November 01, 2021 at 10:47 AMUTC
The Datacenter technician has arrived on-site and is currently working on it!

Our apologies for the delays in the process.
Investigating
November 01, 2021 at 3:25 AMUTC
Investigating
November 01, 2021 at 3:25 AMUTC
Our team has been aware that servers under node: UK-LON-38 are currently not reachable due to a hardware failure. We are currently working with the Datacenter to troubleshoot the issue.

Additional updates will be followed as soon as we got news!

Thank you for your patience and understanding.

Hyonix - UK-LON-38 Hardware error – Incident details